Corporate Services Generalist - Simcoe, Canada - Norfolk County

Norfolk County

Verified Company

Simcoe, Canada

5 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Basic Function:

To undertake a wide variety of activities in Corporate Services by assisting with the coordination and administration of core functions of the Division with particular emphasis on special events, accessibility, risk management and insurance, special projects and administration.

Position Description:

To provide advice and guidance to special event organizers, departments, divisions and external agencies to facilitate advance planning that ensures safe and successful events with mínimal impact on the community
To provide leadership and coordination to ensure all requirements for licenses, permits, insurance, temporary road closures, safety concerns and notifications are addressed prior to the issuance of special event approvals and permits
To coordinate and prepare agendas and minutes and chair meetings as appropriate.
To issue special event approvals and permits in accordance with established policies and procedures
To support the coordination and implementation of corporatewide accessibility initiatives to meet Councildirected and legislativelymandated requirements by providing accessibility expertise and legislative guidance to planning, communications and policy development activities.
To assist with the coordination, development and implementation of department customer service initiatives to promote and to provide highquality customer service by providing customer service expertise and guidance including front counter and telephone service, communications and policy and procedure development
To assist with the development, coordination and facilitation of customer service training programs and to provide frontline customer service at applicable service counters as required
Responsible for the coordination of resources and customer service initiatives at various administration buildings
To assist with the development and updating of various customer service publications, directories and listings for County services for both internal and external users
To perform purchasing support duties in a backup capacity, including but not limited to providing advice and guidance to departments and divisions on purchasing policies and procedures, reviewing, issuing and posting addendum and verifying bid submissions and their compliance as required
To act as a procurement card administrator as required
To conduct research and provide administrative support with property management functions as required
To undertake and disseminate research and analysis on a variety of special projects for the department
To assist with the interpretation of acts, regulations, legislation, best practices and guidelines related to the core functions of the position and ensure compliance
To assist with the development and facilitation of training programs for core functions of Corporate Services to Council, staff, and the public as required
To prepare and present written or verbal reports, policies and procedures and/or recommendations to General Managers, Directors, Managers, staff, Council, external agencies and the public as required
To develop, review, update and maintain the County's website and intranet for Corporate Services ensuring information is current and easily accessible
To assist with the preparation of annual budget estimates and reporting and monitoring of the approved budget
To compile statistical information and analysis with respect to departmental performance measures and programs
To participate on a widevariety of committees and/or working groups on behalf of Corporate Services as required
To establish work priorities and schedules to ensure necessary timelines are met
To perform other related duties to assist in all functional areas of Corporate Services as required, including but not limited to pcard reconciliation, accounts payable and receivable processing, and records management functions
To manage the collection of insurance certificates and ensure insurance certificates are accurate and updated prior to expiry.
To assist with the processing of new insurance claims and insurance claim payments.

Requirements:

Knowledge and Experience:

Postsecondary education in public administration, business, law or related fields
Completion or in progress or willingness to obtain Association of Municipal Clerks Treasurers of Ontario (AMCTO) Municipal Administration Program (MAP) will be considered an asset to the position
Attainment of or working towards the completion of the Ontario Public Buyers Association (OPBA) Public Purchasing Certificate Program will be considered an asset to the position
Plus three years of current related experience

Skills and Abilities:

Superior customer service and public relations skills
Thorough knowledge of County operations from a service delivery perspective and familiarity of corporate and departmental policies and procedures
Understanding of federal, provincial and municipal le