Bilingual Retail Finance Asset Performance - Toronto, Canada - Yamaha Motor Canada

Yamaha Motor Canada

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Summary of Responsibilities
Mitigate retail credit losses by minimizing consumer loan portfolio delinquency while being an advocate of the customer.

Key Duties & Responsibilities

Complete collection calls in a dialer environment to meet and exceed predefined targets aimed at reducing delinquency and avoiding losses.
Complete skip tracing to locate customers who are avoiding contact.
Identify and escalate potential loss scenarios at an early stage to mitigate loss exposure
Collaborate with team members to optimize department efficiency and the customer experience.

Education Requirements and/or Experience Requirements
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Degree/Diploma:Minimum - 3 Year Diploma

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Program of Study:General

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Years of Experience:3 to 5 years
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Type of Experience:Collection role for asset-backed loans

Skills & Abilities

Bilingual (English and French)
Superior organizational skills
Strong negotiation skills
High emotional IQ
Team player
Effective written and verbal communication skills
Strong analytical skills

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Must be able to work the following rotational shifts and select Saturdays:

10:00 AM to 6:00 PM
12:00 to 8:00 PM
1:00 to 9:00 PM

Yamaha Motor Canada is committed to providing and maintaining a safe and healthy workplace for our employees and their families, our customers, dealers, visitors, and vendors.

Yamaha Motor Canada has a COVID-19 Vaccination Policy which requires all our employees to be fully vaccinated in order to visit/work out of our office and/or other required settings in the course of their duties (such as dealer sites or third-party venues).

This policy will comply with all applicable laws and is based on guidance from the Public Health Agency of Canada and provincial health authorities and local requirements.

Title:
Bilingual Retail Finance Asset Performance Coordinator

Status: 1 year contract

Department:

YMFCA

Reports to:
Team Lead, Asset Performance

Location:
Toronto