Customer Service Manager - Mississauga, Canada - Phocus Contact Solution Inc

Description

_Are you a fluently bilingual Customer Service Manager who wants the opportunity to make a significant contribution and grow your skills while working with a group of talented and driven co-workers? Do you have the rare combination of superb leadership and multi-tasking skills and the ability to motivate your team and make every customer feel like royalty? If so, then we want to talk with you.

• Managing the daytoday operations of the customer service centre
• Continuously improving the customer service training manual and processes
• Establishing targets and performance metrics for the team and individual customer service reps, and monitoring progress
• Delivering the best customer service experience by adapting as needed, testing new ideas and identifying & recommending improvements
• Handling escalated customer service issues and having a "soft touch" with customers so that we can constantly deliver on our 100%

• Minimum 3 to 5 years of experience in the flexible packaging industry or in customer service in a B2B manufacturing company.
• Experience in team management
• Experience in managing large account
• Capacity to travel occasionally
• Strong communication skills, both oral and written Bilingualism (French and English)
• Strong conflict management Interest in the packaging and food industry

• Virtual health care & consulting services through
• Consult+ Everyday catered gourmet lunches, snacks, and hot beverages
• Companypaid cell phone & plan
• Flexible schedule and workfromhome options
• Paid vacation timeoff including an office closure from December 24 to January 1 inclusively

• Company pension
• Extended health care
• Flexible schedule
• Flextime
• Onsite parking
• Paid time off
• Work from home

• 10 hour shift
• 12 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evenings
• Holidays
• Monday to Friday
• Morning shift
• Night shift
• Weekend availability

• Bonus pay
• Tips