Order Entry Specialist - Guelph, Canada - Poly-Nova Technologies

Poly-Nova Technologies

Verified Company

Guelph, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Who Are We?
Poly-Nova opened in Guelph in 1996. We have a 30,000 square foot manufacturing plant and employ about 140 employees. We produce rubber products for the automotive & power transmission industries. Our areas of expertise are in the area of rubber molding, material development, engineering, injection molding and over molding.

In 2011 we were purchased by Starlim Sterner, market leaders in Silicone Liquid Injection Molding, with the head office in Austria and a manufacturing plant in London Ontario.

With the ability to offer rubber and silicone under one company we can expect exceptional growth for the future.

We are certified IATF16949 and we take quality seriously.

Our customers choose us for many reasons; we work with them to deliver a solution, we are exceptional at design & development, we stand behind our products and we are continually advancing technologically.

We have the ability to exceed customer expectations because of the commitment & dedication of our employees. We're also proud to say we have ISO & ISO 14001 certifications. We are committed to be a healthy, safe and environmentally conscious workplace.

Order Entry Specialist Role

The Order Entry Specialist role is responsible for coordinating order entry production and logistics, main appropriate documentation, ensuring on time delivery and the highest levels of customer service.

The role also supports the order process from entry to order delivery, and will become a vital member of the organization with a focus on maintaining a high standard.

Duties Include:

Receives and enter customer orders. Verifies pricing, lead times, minimum order quantities, and terms. Ensures all orders are entered accurately and on time
Enters orders in ERP system and follows them up with order acknowledgment to customer
Adjust order information (Sell Price, Verbiage, delivery information etc) as needed based on approved changes after the initial order is entered
Communicates with customers throughout their order(s) with professional verbal and written communications, concerning all aspects both positive and/or negative.
Create invoice and send them to the customer. Support finance in the creation of a credit note.
Resolves inquiries on errors related to invoicing, pricing, incorrect shipments or returns in cooperation with finance
Update and track customer consignment orders
Maintain customer portals and advise on forecast requirements
Track, measure and report regularly the status of customer orders with the required departments
Liaises with production, purchasing and logistics Coordinator to track order status
Maintains knowledge of all products, processes and policies to support and exceed customer expectations
Continuously evaluate and identify opportunities to drive process improvements that positively impact the overall customer experience
Other duties as required

Qualifications and Requirements

College Diploma, Supply Chain/Logistics or Business education preferred
A minimum of 2 years customer service or related experience performing order entry along with some shipping/receiving/inventory experience.
Experience in manufacturing environment preferred

Other Specifications

Demonstrated competence in Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint)
Strong customer focus, team player, innovative and selfmotivated
Detail oriented with the ability to prioritize and manage change in a high pressure environment
Excellent verbal, written and interpersonal communication skills and confidence in dealing with all levels of

an organization