Customer Service Advisor - Moncton, Canada - Miller Tire Inc.

Miller Tire Inc.

Verified Company

Moncton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Miller Tire Moncton is seeking a full time Service Advisor. Receive a complete benefits package.

Tire and Auto experience is required

Applicants must currently be living in New Brunswick.
The Service Advisor works closely with the Branch Manager to keep operations running seamlessly. The Service Advisor is responsible for the full customer service experience.

The Service Advisor is a great listener and is a master at executing all the service processes with due diligence and customer service and safety in mind.

The Service Advisor strives to be a product knowledge expert ensuring the business provides each customer with a personalized service experience.

Key Accountabilities

Provide a high level of customer service in line with our company goals.
Provide product knowledge information to customers in a confident and friendly manner.
Provide detailed pricing terms and prepare and present customer quotations.
Present customer feedback to store management team on an ongoing basis.
Sell within company product lines and margin structure.
Follow the training provided and mentor fellow teammates to foster a learning environment.
Maintain a high level of cleanliness to represent a positive company image.
Followup on all appointments, such as service reminders, or missed appointments.
Keep customer information and records uptodate.

Requirements:

Experience in customer service.
Experience in, or passion for the automotive industry.
Strong knowledge of Microsoft Office products, including Excel, MS Word, office 365, and Outlook.
Excellent verbal, written communication and influencing skills.
High level of accuracy and attention to detail.
Ability to work in a fastpaced working environment.
Experience with ERP, CRM, or data management systems.
Team player attitude.
Prompt and courteous.
Enthusiastic personality.