Manager / Administrator - IT Systems (Research - Canada - Centre universitaire de santé McGill

Sophia Lee

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Description
Job Description

RESEARCH INSTITUTE OF THE MUHC
The Research Institute of the McGill University Health Centre (RI-MUHC) is a world-renowned biomedical and hospital research centre.

Located in Montreal, Quebec, the Institute is the research arm of the McGill University Health Centre (MUHC) affiliated with the Faculty of Medicine at McGill University.

The RI-MUHC is supported in part by the Fonds de recherche du Québec - Santé (FRQS).

Position summary
A national clinical trial training program is being implemented.

Its vision is to offer the best, certified and standardized clinical trials' training and mentoring program across Canada accompanied by Studentships, Fellowships, Internships for postgraduate Trainees and Highly Qualified Personnel, in a real-world setting.

General Duties

The incumbent reports to the Executive Director/Chief Operating Officer (ED/COO).


Number of sites supported: 14


Number of technological platforms using equipment: 4


Number of Scientific Programs: 12


Number of administrative divisions: 1


Numbers of computer users supported: 24


Number of servers managed (including virtual servers): 1


Number of direct reports: 1


SPECIFIC RESPONSIBILITIES:


  • Hands' on management of the daytoday functions of the website and imbedded LMS, ensuring the system is working properly,
  • Hands' on maintenance of user records and course dataset to track classes, schedule students, and record training completions of all students,
  • Must write and run reports as needed (this includes preparing a course evaluation and exam analysis report for each completed class),
  • Creating and maintaining the librairies' codes and assisting in managing the content libraries developed,
  • Provides training for end users and staff,
  • Identify any gaps or issues found in training or administration,
  • Maintains goals and metrics for LMS to optimize instructional value,
  • Conducts audits to monitor training and compliance standards,
  • May negotiate and manage training vendor contracts.
  • May collect and report impact metrics on employee training,
  • Provide support for students, Instructors, personnel at the national program,
  • Be a resource for Instructors and other Staff on how to better utilize the LMS (e.g., navigation, running queries),
  • Advise instructors on how to create courses, organize and deliver training to employees. Demonstrate ways to better utilize virtual training technology,
  • Assist in course development using audiovisual expertise,
  • Stay relevant and make recommendations on all new training technologies to support facetoface and virtual training experiences,
  • Provide realtime (behind the scenes) support for all instructorled virtual classes.
Website of the organization

Education / Experience


Education:
Master's Degree


Field of Study:
computer science, software engineering, or related field,


Other education considered an asset for this position:


Work Experience:


  • Master's degree in computer science, software engineering or health informatics,
  • Minimum 10 years of IT and/or businessrelated systems experience, 5 years' experience managing and/or directing an IT operation and 3 years relative to a LMS,
  • The incumbent should be knowledgeable about the latest trends in big data and understand which companies currently in the market would address a chosen strategy.
  • An understanding of the rules and policies surrounding public data is important.
  • Good understanding and technical knowledge of current network and PC operating systems, hardware, protocols, and standards.
  • Experience with systems (SPQ, CMS, PHP language) design and development from business requirements analysis through to daytoday management.
  • Superior understanding of the organization's goals and objectives.
  • Indepth knowledge of applicable laws and regulations as they relate to IT,
  • Solid understanding of cybersecurity standards and issues,
  • Understanding of market CMS,
  • Solid capabilities toward performing system updates,
  • Strong problem's solving skills,
  • Some related experience in clinical research informatics and/or bioinformatics.
  • Knowledge and skills in data analytics and data mining an advantage,
  • Motivated, strategic thinking and skill at anticipating and resolving issues,
  • Ability and willingness to work occasional weekend and evening hours.

Professional Membership:

  • Yes No

If yes, please specify:


Other requirements:


  • Bilingualism (English/French) when essentially required,
  • Strong leadership skills.
  • Excellent written, oral, and interpersonal communication skills.
  • Requires excellent communication, organization, presentation, analytical and computer skills, Windows, Microsoft Office, Linux and other related software.
  • Ability to conduct and direct research into IT issues and products.
  • Ability to present ideas in businessfriendly and userfriendly language.
  • Highly selfmotivated, selfdirected, and attentive to

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