Front Office Assistant Director - Montréal, Canada - Hôtel Humaniti Montréal

Description

The Humaniti Hotel Montreal is the very first
Autograph Collection by Marriott hotel to establish itself in Quebec, in all
its grace and sophistication. Open since June 2021, the hotel is located in the
heart of a vertical community that includes condos, residences, offices, two
restaurants, a lounge, a bakery, a health centered grocery store, a fitness
center, meeting rooms and spa. Experience hospitality at its finest and
discover an innovative concept that celebrates the art of living in all its
forms. Simply exceptional, the Humaniti Hotel Montreal is a next-generation
hotels for true global citizens. A unique hotel that subtly permeates an
ecosystem rich in experiences, inspiring design, and a fascinating way of life.

Join the Humaniti community

Here are the benefits and privileges offered to you by
the Humaniti Hotel:

·
Thrive
within a positive, friendly, and dynamic team in a beautiful environment.

·
The
opportunity to take on new challenges and advance your career across North
America.

·
Employee
benefits, such as life, disability, medical, and dental insurance partially
covered by the employer.

·
Retirement
plan with employer contributions.

·
Various
employee recognition programs.

·
Various
training programs.

·
Discounts
within our hotel chain.

Description

We are looking for a front office Assistant Director
with a passion for hospitality, wishing to join our team. Reporting to the front
office Director, the incumbent will be responsible for assisting the Director
in the administration of reception functions and in managing its daily
operations.

Our front office Assistant Director will guide our
artisans and valets to deliver impeccable service to our guests, reflecting our
DNA: evolved, captivating, and connected. At the Humaniti Hotel Montreal, we
are looking for people who prioritize the human touch and will deliver an
experience in line with our wellness concept to our customers.

Roles and Responsibilities

·
Support,
supervise, and guide the front desk team in all guest interaction processes.

·
Participate
in the training of the front desk team and ensure daily tracking of learning
progress.

·
Ensure
that the front desk team has the necessary tools for the smooth operation of
operations.

·
Responsible
for guest requests and their completion within the established deadlines
according to hotel standards.

·
Monitor
daily front desk operations.

·
Responsible
for customer satisfaction and complaint management.

·
Respond
to guest comments on various booking platforms and ensure post-service
follow-up.

·
Ensure
proper management of guest folios and billing.

·
Take
initiative in improvement efforts for the department.

·
Supervise
the reception team, including reception supervisors, to ensure compliance with
all established procedures.

·
Support
the front office Director in her tasks.

·
Manage
disciplinary cases.

·
Perform
administrative tasks related to the department.

·
Provide
service that exceeds our customers' expectations and instill this quality of
service throughout the team.

·
Responsible
for enforcing hotel standards and policies.

·
Ensure
smooth service coordination with various hotel departments.

·
College
or university degree in hotel management or equivalent education.

·
Excellent
organizational skills, prioritization, and outstanding customer service.

·
Excellent
ability to establish and maintain good business relationships with other
departments and external stakeholders.

·
Ability
to work under pressure and manage stress.

·
Proactivity,
initiative, and autonomy.

·
Strong
personnel management skills.

·
(3)
years of experience in the hotel industry at the front desk.

·
(2)
years of team supervision experience in the hotel industry.

·
Availability
during the day, evening, and weekends.

·
Bilingual
(French and English).