Servicenow Product Manager - Toronto, Canada - CAAT Pension Plan

CAAT Pension Plan

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

ServiceNow Product Manager

We believe that everyone has the right to DEFINE themselves and their future.

That includes YOU.
How would you like to do it in a fun, high-performance culture that's truly one of a kind - on a team that appreciates you for being you, helps our members retire with confidence and makes Canada better, all at the same time?

If that sounds like your thing - and you're an exceptional
ServiceNow
Product Manager - we'd like to hear from you.

We're CAAT Pension Plan, and we're growing. We innovate defined benefit (DB) pension plans. What are they?
Unlike other pension plans, they specifically define the lifetime benefits our members will receive in retirement.

This means that our members know exactly what they're getting every month - for life Because we provide that certainty, we help more Canadians retire with greater financial security and priceless peace of mind and take pressure off the social safety net at the very same time, which frees up those resources for other Canadians who really need them.

The role of ServiceNow Product Manager exists to drive the growth of CAAT's scaling services ecosystem, through the development of tools and offerings that together allow the services ecosystem to accelerate adoption and drive successful end user outcomes.

The ServiceNow Product Manager is responsible for the definition, creation and maintenance of service offerings that focus on the priority areas of CAAT's business, this allows our business partners to accelerate adoption and drive better business value.

We are looking for someone with the following attributes:

Bachelor's Degree or higher in Computer Science/Systems/Engineering or a related discipline or equivalent experience
5 plus years of professional experience as a Product Manager
Experience working with business stakeholders in identifying opportunities for product enhancements, business process management, and digital process automation technology
The ability to make tradeoff decisions between possible and desirable, which requires a good sense of what is technically feasible
Comfortable delivering product presentations to large audiences coupled with strong verbal, written and visual communications skills
Working knowledge of modern development platforms and languages
Java, JavaScript, relational databases and SQL, AJAX, JSON, XML, SOAP, REST, and associated frameworks
Must possesses strong experience with iterative software delivery methodologies, debugging, testing and be able to present technical concepts to nontechnical audience
Experience with enterprise cloud solutions, and CRM domain (Salesforce) expertise is very desirable
Work directly with the business users to build and promote business cases
Possess strong leadership, mentoring skills coupled with an aptitude of learning new technologies
High energy, selfstarter with solid multitasking, prioritization, and time management skills

Once here you will:

Drive strategic product vision, longterm roadmap for product enhancements, and support the business requirements that meet our defined service strategy
Define lowcode / nocode process automation features and capabilities, and define the idea, and experiences required to unlock end user business cases
Serve as an evangelist with internal stakeholders to develop and execute a crossfunctional strategy around data management, with emphasis on a holistic vision across multiple technologies for a broad set of use cases
Be the voice of the end user and provide a business perspective on value during daytoday development
Act as a product expert, sharing best practices with both internal and external clients
Create compelling user stories & lead ideation for impacted lines of business within CAAT
Interact with stakeholders, endusers, and prospects to coinnovate and test the requirements
Create storyboards and wireframes to effectively communicate functional specs to experience design and development teams
Own and drive the execution of the ServiceNow roadmap and manage multiple products/features simultaneously
Champion ServiceNow products both externally and internally. Also, lead the rollout or new processes or improvements on existing processes tools, systems and provide vital training to the operations team.
Provide recommendations to improve processes, reporting, communication, training, and tools.
Offer support and proposals to service (product) owners with a view to continuously improving service quality
Support the implementation ServiceNow offerings and enhance the continuous improvement of service management processes

What does CAAT offer you and what should you know about us?