Cemetery Services Clerk - Cambridge, Canada - City of Cambridge

City of Cambridge
City of Cambridge
Verified Company
Cambridge, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description
People, Place, Prosperity

Job Profile

There is an opening for the above position within the Cemeteries Division of the Infrastructure Services Department available immediately.

Reporting to the Manager of Cemetery Operations, this full-time Cemetery Services Clerk position is responsible for the following duties:

What you will be doing

  • Responsible for providing exemplary customer service and delivery to the public as the first point of contact for customers requiring assistance with purchasing interment rights and other cemetery supplies and services, making atneed burial arrangements, preplanning, ordering foundations and marker installations, researching and locating graves, resolving complaints and maintenance concerns and handling cemeteryrelated inquiries
  • Provides accurate and timely completion of cemeteryrelated administrative tasks in a busy, fastpaced environment providing essential public services
  • Makes appointments and meets directly with customers at 5 active cemeteries to determine needs, respond to questions, provide information, outline burial options, assist customers with the selection of interment rights, make recommendations, outline processes and expectations, explain cemetery bylaws, lot decoration rules and legislation
  • Liaises daily with members of the bereavement industry, including funeral directors, funeral establishments, vendors and monument/marker suppliers
  • Responds to and assists daily "walkin" customers with inquiries, complaints, maintenance concerns, genealogical requests, processing of payments, preplanning and atneed burial arrangements at busy, frontline cemetery office open Monday to Friday from 8am to 4pm
  • Reviews and explains cemetery contracts, cemetery bylaws and provincial bereavement legislation to the public
  • Arranges/schedules burials and prepares interment requests for operations staff at 6 municipal cemeteries and 2 nonmunicipal cemeteries
  • Prepares and issues work orders to operations staff for maintenance work
  • Handles administrative tasks including drafting correspondence, procedures, reports, memos, filing and other cemeteryrelated procedures including: opening/closing of office, setting alarm, receiving/sorting incoming mail, maintaining reception area, monitoring phone calls/messages, ordering/receiving supplies
  • Inputs data and creates/issues contracts, invoices, statements, certificates and interment requests through specialized cemetery management software (Stone Orchard Software) and updates cemetery maps and other historical documents, i.e. ledgers, lot cards
  • Maintains and updates Public Register in accordance with legislated requirements
  • Confirms ownership of interment rights, handles transfers of interment rights and reviews supporting documentation, including estate wills, permission letters, affidavits, statements, declarations and other legal documents
  • Conducts research, provides genealogical information and assists the public in locating graves of loved ones
  • Attends and assists Manager with educational/consumer outreach community events, i.e. Cemetery Open Houses, Doors Open Event
  • May be required to assist with arrangements for lastminute burials after hours or on weekends in the absence of the Manager
Education
Two year College Diploma in Business Administration or Office Administration
Experience and Knowledge

  • A minimum one to two years of related office experience in a Windowsbased computerized environment working in municipal, provincial or federal governance or similar.
  • Experience with Stone Orchard Cemetery software preferred
  • Knowledge of POS and CLASS systems is an asset
  • Completion of Cemetery Operations/Administration courses is an asset
  • Experience working in the bereavement industry is an asset
  • Eligible for a Provincial Cemetery Sales Representative License
  • Customer service experience working with the public (ability to deal with sensitive family issues in a professional and understanding manner within a Cemetery environment)
  • Valid G Driver's License in good standing.
We will ask you for these items if you are hired
Proof of your current and valid certificate(s) and/or educational qualifications.
Valid G driver's license.
Worker Health and Safety Awareness Training certificate from the Ministry of Labour. (may be obtained post offer)
Current and valid Police Criminal Record and Judicial Matters Check to be provided prior to commencement in this position.
Your compensation

The current annual salary is within CUPE Local 1882 Job Grade 5, $55,617 - $59,112. Comprehensive benefits package including extended health, dental, travel benefits; long term disability; accidental death and dismemberment and life insurance. Enrolment in Ontario Municipal Employees Retirement System (OMERS).

Hours of work

The hours of work are 8:00 a.m. to 4:00 p.m. Monday to Friday (35 hours per week).

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