Technical Support Representative - North York, Canada - Carry Telecom Inc

Carry Telecom Inc

Verified Company

North York, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

A Technical Support Representative, will be the first line of contact for any issues regarding our customers internet related issues.

For example slow speed, no internet and also help with setting up the modems we provide if they need assistance.

Manage large amounts of inbound calls in a timely manner.
Manage out bound calls as well
Identify client's internet issues, clarify required information, and administer solutions by guiding through stepbystep process.
Record and enter call activities into a computer information system software.
Provide network support and resolve problems to the end user satisfaction.
Collaborate with call center colleagues to follow up with clients to ensure issue has been resolved.
Report Level 2 and 3 IT issues to the Manager for escalation.
Must have availability to work various shifts influenced by current business needs.
Perform other duties as assigned.

Skills and Requirement:

Fluent in English
Fluent in French would be an asset
Diploma in network engineering, computer science or related field is preferred; equivalent experience considered
Technical knowledge is an asset

Salary:
$17.00 per hour

Benefits: