IT Support Analyst Iv - Toronto, Canada - TD Bank

TD Bank

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

400593BR

Technology Solutions

Toronto, ON

February 27, 2023

Company Overview

Department Overview

Building a World-Class, Diverse and Inclusive Technology Team at TD
We can't afford to be boring. Neither can you. The scale and scope of what TD does may surprise you.

The rapid pace of change makes it a business imperative for us to be smart and open-minded in the way we think about technology.

TD's technology and business teams become more intertwined as new opportunities present themselves. This new era in banking does not equal boring. Not at TD, anyway.

TD IT Application Support covers business segment CIO technology areas or shared services technology functions. These experts interact closely with those within the Infrastructure Technology Solutions space. With a heightened focus on developing, implementing standard support models and processes using industry best practices, this role is responsible for production support, troubleshooting incident and problem management, service transition, IT change management and deployment and release management.

There's room to grow in all of it.

Job Description:

About This Role
Meaningful work is fueled by meaningful performance and career development conversations with your manager.

Here's some of what you may be asked to perform:

Provide 4th level support for production incidents as required and provide single point of contact for business communications related to production incidents, escalate as required
On-Call duties for escalations L3 on call needs help with
Identify, recommend, source, negotiate and implement improvements/solutions (buy/build/reuse) to enhance customer experience, availability, and/or reduce cost in support of client needs
Influence project direction: foresee issues and gaps, identify solutions, and provide guidance on resiliency and alerting and monitoring required for support
Test, debug, and performance analyze and document environment components
Troubleshoot initial failures, coordination of resolution efforts and communication with appropriate members
Collaborate with business leaders, IT professionals, vendors / outsourced partners to assess viability/priority of projects/initiatives and ensure issues are clearly communicated
Integrate technical solutions with the business environment, recognizing systems interdependencies and reusability, and ensuring seamless delivery

Requirements:

What can you bring to TD? Share your credentials, but your relevant experience and knowledge can be just as likely to get our attention.

It helps if you have:

Undergraduate Degree or Technical Certificate.
35 years relevant experience.
Strength in performing problem determination including data gathering and analysis.
Strength in consulting with other functional areas to provide technical expertise on area of specialization by acting as a reference on technology, trends and processes related to your own area.
Strong interpersonal communication skills and can work effectively with vendors to fulfill support requirements.
Possession of effective change management discipline.
Willingness to work effectively as a team, helping others to resolve critical service issues.
Interest and drive to enhance knowledge/expertise by staying abreast of industry and business trends.
Confidence acting as a reference for team members or clients.

Additional Information

Join in on what others in TD Technology Solutions are doing:

Inspire a positive work environment and help champion quality, innovation, teamwork and service to the business.
Learn voraciously, stretch your thinking,

- #tdcybersecurity
- #LI-POST

Hours

37.5

Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.

We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.