Practice Legal Support for The Immigration Practice - Toronto, Canada - Baker McKenzie

Baker McKenzie

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Practice Legal Support for the Immigration Practice Group will provide administrative and Canadian Immigration support to corporate Global Mobility Teams by successfully delivering on various tasks and projects using both established and new tools and processes.

The role holder will ensure a positive stakeholder experience, identify opportunities for improvement and strive toward frustration-free experiences as the team and clients navigate the ever-changing landscape of Canadian immigration.

Responsibilities:

Oversee document management and records, both for clientfacing and internal matters
Maintain current data collection processes to ensure data accuracy and consistency align with practice group deliverables and initiatives, and audit information if required
Attend and contribute to monthly inhouse Case Management Tool team collaboration meetings regarding Canadian Immigration customization and configuration
Pull and prepare client reports
Triage Team's help requests and support in areas of technology, document support and records management, and execution of the same
Support implementation of existing and new technology to meet project requirements and to encourage uptake
Tailor and update existing templates and precedents; make suggestions for template improvements
Manage lawyer's calendars and travel arrangements
Manage and open new client matters in an effective and efficient manner
Assist in entering and revising the lawyer's time in the time entry system (inTapp)
Handle tasks associated with the management of client bills and invoices
Establish, develop, maintain and update filing system for retrieval of files when needed
Sort and distribute courier and mail
Respond to regularly occurring requests for information
Complete cheque requests and expense reports (Service Now and Chrome River)
Other duties as assigned

Skills and Experience:

College Diploma or Bachelor's Degree
Experience in process flows and process improvement
Knowledge of Immigration Case Management Systems (INSZoom) and Federal IRCC Portal Accounts (preferred)
Knowledge of relevant IT packages; e.g. Document Management Systems, collaborative project management tools like Microsoft Teams, Microsoft Office (including Excel)
Strong verbal and written communication and relationshipbuilding skills
Ability to work collaboratively with multiple stakeholders in a team environment
Basic knowledge of data visualization and associated tools (e.g. Excel charting, Viso, Tableau)
Ability to analyze datasets to identify trends, issues and gaps
Attention to detail
Strong organization, records management and data reporting skills