Online Customer Support Agent - Bonnyville, AB, Canada - ATB Financial

Description

Maybe it's our exceptional culture where your total wellness is supported through market-leading benefits and you're free to bring your whole self to work.

We foster a culture of purpose, performance and possibilities.


Department:
Everyday Financial Services

System Title:
Client Service Representative B

This is a temporary 18 months opportunity** As ATB's next Client Service Representative, you are responsible for providing face-to-face core transactional banking services to ATB clients.

This involves providing professional and efficient client service by identifying client needs and matching them with the right products, solutions and experts.

Deepening relationships with our clients by having conversations to understand their needs and how we can help them reach their goals
Transforming the client experience by introducing our clients to experts and educating them on our digital tools and resources
Maintaining and building client relationships by providing optimum customer service
Developing and building internal partner relationships with other ATB departments, supporting branch operations to meet customer service requirements and to assist with resolving issues or concerns
Following tactical service routines, best practice processes and procedures on all administrative and operational activities within the branch
Processing cash and clearing transactions, abiding by current policies
Ensure branch assets are properly safeguarded and that premises and equipment are maintained and that collateral documents are properly controlled
You are a creative team player who is flexible, cooperative and demonstrates a desire to work within a team
You demonstrate an ability to deal with change, make decisions and implement creative solutions
Customer service and/or sales experience is required
Knowledge of personal lending services and products is desired
If you believe your experience and qualities are what we are looking for, please consider applying

If you know one of our team members, BEFORE applying, reach out to them and ask them for a referral link to help your application stand out.

Online applications are preferred.

We are dedicated to building a workforce reflective of the diversity within our communities and creating an environment where every team member has what they need to reach their potential.

Thank you for applying online. We might ask you to participate in a digital interview or phone interview.

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