Director, Customer IP Solution Architecture - Remote Site, Canada - Ciena

Description

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

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Director, Customer IP Solution Architecture

What will you do at Ciena?

We're looking for a highly motivated individual based in North America, who will contribute to the business success of Ciena's Broadband and Routing Portfolio. As part of the broader Broadband and Routing Portfolio PLM Organization, this role will lead and build a newly formed team tasked with ensuring customer IP solution deployments are designed and executed successfully. Drawing on a tight coupling with the broader IP Software/Platform PLM organization as well as close engagement with a wide range of internal teams (e.g. Sales, Services Delivery, Customer Support, Solutions Engineering) the successful candidate will lead overall Project Delivery teams for specific customer deployments.

As Ciena continues to drive increased revenue and market share of its IP Product Portfolio this role will be crucial for ensuring customer deployments are successful and meet customer expectations. This is a global role and the scope of the decisions made will impact major service providers, Cloud Providers and large Enterprises in all parts of the world.

Responsibilities

This role requires both technical hands-on IP networking skillset as well as experience leading a team of customer-focused IP Solution Architects.

The ideal experience to enable success in this role:

• Deep operations and/or architecture experience with IP/MPLS networks across Tier 1 Service provider, Cloud Provider and Large Enterprise segments.
• Previous experience in customer IP Network Architecture & Design, including managing successful customer engagements from initial requirements gathering, to HLD/LLD creation/validation, MOP execution and deployment.
• Ability to drive extended teams to achieve successful project delivery/deployment.

The following attributes would help a candidate be successful in this role:

• Excellent working knowledge of IP Networking protocols including:
  • Routing Protocols (OSPF, IS-IS, BGP)
  • Underlay technologies (LDP, RSVP-TE, Segment Routing (SR-MPLSv4, SRv6)
  • Service Overlay technologies (L2VPN/L3VPN, EVPN)
  • Supporting infrastructure protocols (Synchronization, OAM, QOS)
  • Northbound OSS integration toolkits (Netconf/YANG, gNMI, SNMP, logging)
  • Networking Security technologies (ACLs, SSH, MACSEC, IPSec, etc.)
• Extensive IP Network Architecture/Design experience in planning and/or deploying IP/MPLS networks across a multitude of customer networks architectures (Access, Residential, Aggregation, Core, Peering, Data Center).
• Ability to extract network design requirements through customer engagement and balance them with existing product capabilities to create a realizable/deployable design.
• Proven success leading cross functional teams to deliver customer IP network designs and solutions.
• Ability to interact with customers and explain technical issues clearly and concisely.
• A broader understanding of End-to-End network integration including 3rd party device interop, OSS integration, Automation, etc.
• Logical decision making and prioritization skills across a wide range of project priorities and asks.

Specific responsibilities include:

• Define Solution Architecture engagement model considering key stakeholder requirements (Sales, Services, Support, Solutions Engineering).
• Act as Lead Technical prime on customer IP deployment projects driving creation, validation and deployment of customer IP Network designs.
• Create network and service delivery blueprint documentation, process and toolkits to drive field enablement.
• Build and manage a team of IP Network Design Engineers responsible for leading customer specific network design activities.
• Lead creation of High-Level Design/Low-Level Design documentation, and assist/review testing results and MOP creation.
• Work with PLM Product Owners to drive new product/feature innovation based on learnings from customer network design engagements.

Collaboration with stakeholders

• Other SW and Platform PLM and Product Architects
• Customer Program Management
• Field Support teams
• Service Delivery Engineering
• Sales & Sales Engineering

If this role describes what you have done and where you would like to go next, please apply and know you will be joining a team committed to both your success and that of your customers.

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