User Support Technician - Edmonton, Canada - CANUS ADVISORS LTD.

CANUS ADVISORS LTD.
CANUS ADVISORS LTD.
Verified Company
Edmonton, Canada

1 week ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Education:
Bachelor's degree

  • Experience: 5 years or more

Asset languages:


  • Hindi

Tasks:


  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network and Internet support to users in response to identified difficulties

Screening questions:


  • Are you available for shift or oncall work?
  • Are you willing to relocate for this position?
  • Do you have previous experience in this field of employment?
  • What is the highest level of study you have completed?

Health benefits:


  • Dental plan
  • Health care plan
  • Vision care benefits

Financial benefits:


  • Bonus

Other benefits:


  • Free parking available
  • Learning/training paid by employer
  • Subsidised public transportation
  • Team building opportunities
  • Parking available
  • Travel insurance
  • Work Term: Permanent
  • Work Language: English
  • Hours: 30 to 42 hours per week
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