Revenue Assurance Analyst - Mount Pearl, Canada - Inmarsat

Description

Primary role purpose:

This role will involve all aspects of Revenue Assurance and will be expected to contribute to financial targets. The role requires a combination of satellite communication architecture knowledge, analytical skills, risk management skills and stakeholder management.

As well as improving and developing assurance controls and processes the role will also promote the revenue assurance framework and mindset throughout the Business and will actively ensure that our message is understood.

A key part of the role is being interested in what we do as a company and to understand the product and customer journeys, both in the now and into the future so that our control framework continues to be effective.

Revenue Assurance must be ready to protect new revenue streams before their commercial release, thereby improving the Customer experience and protecting the Inmarsat brand.

Key Responsibilities:

A strong analyst that possesses exceptional attention to detail and who possesses a curious nature with good communication and presentation skills will excel in this role


Key responsibilities include:

• Owning and running various revenue assurance controls to meet our team KPIs and objectives to ensure the completeness and accuracy of billing and to minimise revenue leakage
• Working with the team and wider business to deliver new revenue assurance and to make improvements to existing ones to cover identified risks and gaps
• Collaborating with the Business Units and other crossfunctional teams with a view to reducing risks to revenue caused by changes introduced by new product offerings or network elements coming online. To prevent systemic failures by performing root cause analysis and driving controls and process improvements. To embed RA principles and accountabilities within the Business as a whole
• Ability to understand the overall technical architecture of the business and be able to ask the right questions to flush out potential gaps in processes and systems
• Articulating issues in a structured way so that the Business can understand any identified risks. The Aviation, Enterprise, Maritime and Government Business Units are important internal customers and they often require support to help resolve customer issues, to support new product offerings by developing new controls and RA closely monitoring projects through the implementation phase and beyond

Qualifications:


Essential Knowledge and Skills:

• Ability to work methodically but also be able to react accordingly to support business concerns and customer needs
• The ability to join the dots, think laterally and understand both downstream and upstream impacts. Changes in the billing systems may have a knockon effect on the core network and vice versa
• Getting to the bottom of a problem through effective root cause analysis and to promote remedial solutions. Advanced Microsoft Excel skills and experience using relational databases
• Oracle and especially Google Cloud Platform
• Strong communication and presentation skills what we send outside the team says a lot about us
• Ability to communicate with our stakeholders at all levels in a professional and friendly way
• Not to be afraid to question why we do things the way that we do them. Share your ideas work with team members to reduce revenue leakage, increase control coverage and automation
• Acute awareness of the importance of effective Change Management. Change is the main risk to revenue and all changes have to be logged and tracked using the agreed tools and processes

Desirable Knowledge and Skills:

• Good understanding of satellite communications or mobile telecoms networks and IT technical architecture
• Knowledge of reporting and BI visualisation tools such as Tableau or Power BI
• Two years plus revenue assurance experience in the telecoms sector
• Advanced working knowledge of Pulse, Salesforce, CSG SingleView and SAP

Additional Information:


Inmarsat Values:

Our values define Inmarsat's culture and represent what we believe in.

Inmarsat employees aspire to certain behaviours which support our corporate values, they create a stronger working environment and lie at the heart of our continued success as an organisation.

• Customer
• Providing a unique value to our customers
• Accountability taking ownership, getting results and keeping our promises
• Respect collaborating, embracing diversity and valuing differences
• Excellence creating bold solutions for our customers and putting quality at the heart of everything we do