Lead Customer Success Manager - Waterloo, Canada - Open Text Corporation

Open Text Corporation

Verified Company

Waterloo, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Lead Customer Success Manager (Strategic Programs) 1:

Req id: Waterloo, ON, CA
OPENTEXT
THE INFORMATION COMPANY

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital.

Be part of a winning team that leads the way in Enterprise Information Management.

Lead Customer Success Manager (Strategic Programs)

The Opportunity:

The OpenText Customer Success Services (CSS) team is responsible for the delivery of Strategic Success Management throughout the Customers' journey from post-sales to value realization.

As a key member of the Customer Success Services team and reporting into the Customer Success Organization (CSO), you will help develop and implement customer success programs across the OpenText ecosystem.

You will work closely with our customers and with colleagues to ensure that our programs are designed and deployed to provide the maximum value from OpenText solutions.

What you're great at:

- using thought leadership and data insights to help develop success programs (including Customer Workshops, best practices ) and services that help customers reach their business goals,
- consulting with Marketing, Sales, and Services to nurture deep business relationships and align the use of the platform to achieve key business objective and drive product adoption.
- managing strategic enterprise customers relationships, exceeding their expectations
- executing success planning activities in the Joint Success Plan using a customer success framework and best practices, monitoring delivery projects to ensure success, mitigate risks and facilitate decision making
- identifying opportunities to improve Customer Success programs, sharing best practices and lessons learned with the team to create a world-class program for OpenText and our customers.

What it takes:

years' high impact success in customer ownership roles (customer success, consulting, sales, account management)
- proven track record of positively impacting enterprise customer results
- significant experience running large scale enterprise-wide transformation Customer Success programs
- familiarity with Business Analysis and Project Management methodologies i.e., Prince, Agile and PMP
- creative problem solving and large-scale change management, with the ability to detect and manage risk and experience with cross-team customer advocacy.
- a keen understanding of Customer Success best practices