Customer Care Representative - Vaughan, Canada - Precise Parklink

Precise Parklink

Verified Company

Vaughan, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description:

As Canada's parking industry leader for 30 years, our expertise in providing full-service parking solutions has evolved into urban mobility intelligence.

We now innovate and support solutions required for all modes of transportation including public transit, parking, and electric car charging stations.

Job Summary:

Location:
Vaughan, Ontario

Employment:
Full-time (Monday-Friday)

Compensation:
Hourly

Job Responsibilities and Duties:

Interact and assist customers via intercom or telephone.
Identify emergency and nonemergency situations on site.
Remotely access Parking control system to troubleshoot and provide level1 customer support.
Manage incidents from logging, triaging, routing and escalation of open incidents using incident management software.
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's customer service policies
Other duties as assigned

Attributes:

Demonstrated ability to solve complex problems
Excellent technical communication skills: ability to explain complex solutions and processes clearly to others
Collaborative and demonstrates strong interpersonal skills
Selfmanaged while accurately following instructions
Ability to multitask effectively and stay positive and professional under a highpressure, fastpaced environment.

Qualifications:

Strong computer skills, must have experience with Windows; Microsoft Office Outlook, Excel, Word,
Must have excellent communication skills
Fluent in English
Excellent customer service skills.
Ability to operate independently as well as in a team.

Hiring Contact:

Precise ParkLink is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments.

We will accommodate the needs of applicants under the Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment process.

Please advise the Resource Department to ensure your accessibility needs are accommodated throughout the process.