Customer Service Supervisor - Moose Jaw, Canada - Peavey Industries LP

Peavey Industries LP

Verified Company

Moose Jaw, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Purpose:
Responsible for the day-to-day customer service efforts of all team members. The Customer Service Supervisor is responsible for the front end of the store, including cash duties and customer traffic. As a supervisor, they hold keys to the store, and lead of opening and closing duties.

Essential Job Results

Provide, train, and coach high level sales and customer service
Resolve any issues that may arise while ensuring customer satisfaction
Guide, encourage and motivate team members by setting a positive example
Mentor and train department team for required procedures and techniques
Keep team members informed on company policies and procedures and ensure such policies are observed and applied
Ensure that health and safety guidelines and policies are observed
Coordinate instore training workshops with store management team/supervisors and participate in store meetings to share product knowledge and best practices with other departments
Provide input to the store management team/supervisors for the performance management process of the department and ensure followup
Carry out break schedule while ensuring staffing of department to meet customer needs appropriately
Administer promotional activities as set by store management team/supervisors and in order to meet and exceed the department objectives
Ensure cleanliness and good order of the department and oversee the transition between shifts
Carry out merchandising duties in accordance with the store management team, including but not limited to: displays, merchandise presentation, labeling, and signage
Implement and administer the department replenishing process and ensure followup with the store management team

For example:
product shortages, surplus, sales opportunities, replacements, pending orders, promotional activities and seasonal changes

Use safe work procedures while setting a good example to fellow employees
Carry out work in a manner that will not create a hazard to themselves or others
Work with coworkers and members of the Safety Committee to help create a safe working environment by making safety suggestions and recommendations
Report and accidents, incidents, near misses, injuries, and/or occupational health concerns to a safety committee member
Follow Peavey Industries L.P. medical and first aid procedures
Positively communicate and demonstrate the company's Core Values
Included in this list, are any additional tasks as assigned by Supervisor

Supervisory Responsibilities

This position supervises but does not manage other team members Knowledge, Skills, and Abilities Required
Knowledge and ability to carry out store open and close procedures
Ability to provide outstanding customer service and teach those behaviors
Ability to merchandise effectively
Ability to process information/merchandise through computer system
Ability to develop and utilize skills of team members most appropriately
Ability to adjust priorities and manage time wisely in a fastpaced environment
Ability to communicate in a clear, concise, understandable manner, and listen attentively to others
Ability to operate all equipment necessary to perform the job

Job Qualifications

High School diploma or equivalent
More than two years of retail experience

Working Conditions

Standing for extended periods, walking long distances to move/handle merchandise, and provide customer service
Lifting, up to 40 lbs. and maintaining fitness level to perform all functions as set forth above

Benefits: