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    Afternoon Supervisor - Peterborough, Canada - Tim Hortons

    Tim Hortons
    Tim Hortons Peterborough, Canada

    2 weeks ago

    Tim Hortons background
    Full time
    Description

    Opportunity, flexibility and new challenges every day are just a few of the reasons you'll be happy you came on board. When you work at Tim Hortons, you'll feel right at home. It's a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We'd love for you to join the team. Because it's the people that make Tims, Tims. And we're looking for people like you.

    By submitting this application, I acknowledge that most Tim Hortons restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.

    People Management

    v Leads by example and demonstrates the importance of treating every team member and guest with respect

    v Assists the Restaurant Manager in recruitment and retention strategies

    v Reacts immediately to issues requiring attention during the shift

    v Provides ongoing, specific direction to team members

    v Encourages an exciting and fun work environment while motivating team members to meet goals

    v Trains, orientates and monitors new team members, using PTS and feedback binder

    v Reports to Restaurant Owner, General Manager, Manager and/or Assistant Manager on team member performance (positive or negative)

    v Assists in ensuring optimal team member coverage at all times and works various positions during busy periods to maintain optimal service levels through demonstrated floor leadership

    Hospitality Management

    v Leads by example to demonstrate that the guest is top priority and reinforces positive hospitality behaviours with team members

    v Responds to guest in a friendly manner while maintaining an appropriate sense of urgency

    v Responds to guest service complaints in a timely manner, resolving problems and turning potentially negative situations into positive situations

    v Assists in the running of company-wide incentive programs

    Operations Management

    v Displays knowledge of and works in compliance with applicable legislation

    v Complies with and enforces all Tim Hortons operating standards

    v Ensures that all product and packaging is properly merchandised and stocked

    v Responsible for shift cash procedures

    v Maintains operational efficiency through use of positioning charts

    v Supervises team members to ensure primary and secondary duties are completed

    v Ensures all restaurant policies are followed during the shift (e.g. cash policies, meal and break policies, food safety policies)

    v Keeps current on all new information on Portal or available through Townhall meetings

    v Assists the Restaurant Manager in driving sales and transactions during their shift

    v Completes all required shift documentation (e.g. records waste, mgr. walk thru, pre-rush checklists etc.)

    v Escalates to management any issues and or problems

    Health & Safety

    v Works in compliance with the occupational health and safety legislation

    v Knows, understands and follows safe work practices and procedures

    v Uses or wears personal protective equipment or clothing as required

    v Reports all injuries/illness, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Owner

    v Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

    v Ensures health and safety policies are followed during the shift including documentation and reporting of any work related injuries or accidents

    Minimum 1 year experience
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