Customer Service Associate - Edmonton, Canada - Stanley Black & Decker

Stanley Black & Decker

Verified Company

Edmonton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

POSITION:
Customer Service Associate (Part-Time)

REPORTS TO:
Branch Operations Manager

LOCATION:
Edmonton, AB

DIVISION:
Tools

The Why

Our team at Stanley Black & Decker embraces the critical importance of employment equity, diverse representation and inclusive work environments.

Our culture is dynamic, results-oriented, focused on change and share a unified passion for creating products, tools and solutions for those who make the world.

Wherever you go in our company, you'll find uncompromised devotion to performance, innovation, customer satisfaction and social responsibility. Now is your chance to become one of these people within our growing Fortune 200 Company.

A role with us will give you a strong understanding of how a world class organization creates and implements different strategies across our various commercial brands for a positive outcome.

The What

Recognized as one of Canada's Top Employers For Young People (2020 and 2021) and Greater Toronto's Top Employers (2020 and 2021) and Canada's Best Diverse Employers (2020 and Stanley Black & Decker Canada is looking for a Service Center Associate.

Reporting directly to the Branch Manager the Service Center Associate must have sales and customer service skills, highly motivated, and must have communication and leadership skills.

The How

Ensure courteous, knowledgeable, and efficient service to all customers to maximize 100% customer satisfaction
Maintain established inventory control procedures
Administer warranty, other company policy and procedures and make the daybyday operational decisions
Coordinate and follow up with customer parts and tool orders
Coordinate all processes such as cash controls; returns; warranty; paper routines, to comply with internal audit standards
Maintain cleanliness standard
General service branch opening and closing responsibilities including cash registers and computers
Implement branch promotions, and programs such as "Drop Box" in conjunction with Branch Manager
Assist with shipping and receiving within the Branch
Maintain and increase relationship with Field Representatives and Territory Managers in order to increase service business

What we need

Experience in retail sales is an asset
Effective communication skills; leadership and consumer behavioral skills; experience in working directly with the public
Demonstrate strong sales and organizational skills
Ability to complete task in tight time frames
Working Knowledge of computers, especially in Microsoft Office an asset

What you get

We care about the safety and the wellbeing of our employees. It is our utmost priority
A supportive work environment where you can be your best every day
Opportunities to stretch and develop in our diverse lines of business within our Fortune 200 company
We offer different ways for you to give back to communities where we operate

- *Competitive compensation

How You'll Feel
We want our company to be a place you'll want to be - and stay.

Being part of our team means you'll get to:

-
Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
-
Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera and online university.
-
Belong:Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.
-
Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.

We Don't Just Build The World, We Build Innovative Technology Too.

Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe.

Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker.

Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history.

Come build with us and take your career to new heights.

Who We Are
We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative.

We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet.

We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Benefits & Perks
You'll get a competitive salary and a comprehensive benefits plan that includes medical, dental, life, vision, wellness program, disability, retirement benefits, Emplo