Homeowner Care Manager - Kelowna, Canada - Mission Group

Mission Group

Verified Company

Kelowna, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

HOMEOWNER CARE MANAGER

Come join one of Canada's Top Small & Medium Employers located in the Okanagan
More than just a job this could be a unique career opportunity for the right person.

_Are you looking for a role where you can bring together your experience in construction with your exceptional customer service skills? Do you want to be instrumental in creating a best-in-class experience for our homeowners?_ If so, we think our Homeowner Care Manager role could be a great fit for you, and potentially the start of a very rewarding career with long-term growth potential both professionally and financially.

What You'll Do:

Inspect new homes and common areas to identify deficiencies and ensure corrective actions completed prior to homeowner possession date
Oversee homeowner orientations including walkthroughs, demonstration of home equipment and systems, education about the company's homeowner care program
Establish and maintain positive working relationships with homeowners, team members, stratas, trades, suppliers, etc.
Ensure homeowner warranty claims are dealt with in a timely manner before, during and after the warranty period
Hands on experience with common warranty fixes
Ensure effective scheduling of resources to manage changing service volumes
Manage conflict using the appropriate level of tact and sensitivity to maintain positive relationships
Support team members in performing at optimal levels
Ensure accurate records, documentation and reporting needs are adhered to
Additional responsibilities and duties as required

What You'll Have:

At least 5 years of experience working in construction, facilities or property management
Postsecondary education or certification in an area relevant to the role is considered an asset
Proven skills in providing excellent customer service
Comprehensive understanding of multifamily buildings, equipment and systems, as well as standard year new home warranty provisions
Excellent organizational, time management, and relationshipbuilding skills
Exceptional communication skills and ability to interact positively with everyone
Good computer skills and experience using MS Office
Knowledge of construction safety protocols
WHMIS and First Aid certification (or willing to obtain)

What We Offer:

Competitive base pay and annual bonus program
Generous vacation and volunteering plans
Personal and professional development
Dental care and extended health care
Annual health spending account
Paid sicktime
RRSP matching plan
Company teambuilding events

ABOUT US
Mission Group is an award-winning employer in the Okanagan. We've been proudly building spaces for people to flourish since 2002. We develop, build, market, sell, lease and manage residential, commercial and industrial properties.

But it's the people that we care most about - whether it's our team members, our customers, or our community stakeholders.

We build it forward for them.

Our Values:

Build it Right
Build it Better
Build it Together
Build it with Joy

HOW TO APPLY
We're not looking for perfection. We're looking for potential. If you meet most of the role requirements, we encourage you to apply. We will help the right person develop in the role and their career.

Try a new path. See where it can take you.