Customer Support Advocate - Canada - HuntsBot

Description

Customer Happiness Advocate (Remote - Canada)
Customer Support Full-Time North America Only

Are you looking to join a high growth tech company? Our customers come first, and our Customer Support team is at the forefront As a member of this team, you would be responsible for answering customer inquiries through email, chat, and phone.

Successful applicants will begin with a two-week remote training period, following which the opportunity to work remotely is available. This is a 5 day per week position with shifts that may be from Mon-Sun and include evening work.

Adhering to a daily schedule that includes a mix of taking phone calls, four (4) possible simultaneous chats, and responding to emails.

Engaging in human conversations with customers to identify and resolve issues, and provide help for them to succeed and have fun in the auctions.

Ensuring customers receive the best Customer Service possible by responding to them in real time with the highest quality answer and experience possible.

This is not a regular 9-5 job - We have 24/7 Customer Support so we are seeking night owls and weekend warriors alike
Modern computer skills
G-Suite, presentation software, communication tools (Slack and Zoom). Ability to learn new software is an asset.

Nice to have:
experience with Zendesk, using text expander software, MMO gaming mouse (for productivity
In possession of a work permit from Canada. Advanced computer skills
Fluent professional English proficiency
Type a minimum of 50 words per minute (Test yourself online if unsure)
Willingness to help our customers and provide them with a personal experience
Creative problem solver
The starting salary for this role is 3475 CAD per month.
~Home office:
we will provide any upgrades you need to your home office setup
~ we have Pizza Parties for both our Team at the Office and Remote We're looking to fill this role immediately, so please apply ASAP

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