Customer Care Agent - Mississauga, Canada - Konica Minolta Business Solutions (Canada) Ltd.

Konica Minolta Business Solutions (Canada) Ltd.
Konica Minolta Business Solutions (Canada) Ltd.
Verified Company
Mississauga, Canada

2 days ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Overview:

Responsibilities:


SUMMARY OF KEY RESPONSIBILITIES

  • Ensure all meter reads are entered in SAP accurately
  • Monitor trouble tickets to ensure our customers are satisfied with the results
  • Review and validate new contracts for billing accuracy
  • Work through daily assigned trouble tickets to ensure appropriate resolution is in place
  • Exercise First Contact Resolution wherever applicable on customer internal and external contacts
  • Act as back-up to co-workers during vacations, special projects and other extended leaves
  • Perform other duties as assigned by the KM Cares Manager or designate
KEY RESPONSIBILITIES / DUTIES

Incoming Customer Calls

  • Answer all incoming customer calls in a polite and professional manner
  • Provide excellent customer service to customers by listening and providing accurate responses
  • Review and examine customers' accounts to better facilitate customer issues
  • Identify and analyze root cause of problem(s) experienced by customers
  • Provide solution(s) to customer problem(s) as appropriate
responding to customer with a resolution


Data Entry:
Meter Reads

  • Process all assigned meter reads daily by entering in SAP accurately and in a timely manner
  • Analyze all meter reads to determine if reading is accurate to process in SAP or incorrect by
comparing to previous billed meter read history


Customer Resolution:
Daily Audits

  • Contract Validations
  • Review new contracts set up in SAP for billing accuracy
  • Compare and identify potential errors between new contracts in SAP and hard copy contract
agreements

  • Take additional steps to correct any existing contract errors by contacting the appropriate team for
correction

Other Duties/Projects

  • As assigned

Qualifications:
SKILLS/QUALIFICATIONS

  • Minimum Grade 12 education
  • Ability to handle various related items simultaneously
  • Strong interpersonal and professional telephone communication skills
  • Excellent listening and attention to detail
  • Ability to work under pressure
  • Ability to organize daily tasks to ensure deadlines are met
  • Proficient in Microsoft Window programs (Outlook, Excel)
  • Excellent grammar and written communication skills
  • Bilingual (French & English) written/verbal very nice to have
KM


About Us:

About Konica Minolta Canada:

Konica Minolta's journey started 150 years ago, with a vision to see and do things differently. We innovate for the good of society and the world. The same purpose that kept us moving then, keeps us moving now. Konica Minolta Business Solutions (Canada) Ltd. is reshaping and revolutionizing the workplace to achieve true connectivity through the Intelligent Connected Workplace portfolio.

Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions.

Through its ongoing work, the company is fortunate to be continuously recognized for its products and services.

This includes, but is not limited to being included on CRN's MSP 500 list numerous times; named a finalist in the IT Software Category by The World Technology Awards; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys and presented with Keypoint Intelligence's BLI 2021 A3 Line of The Year and BLI Most Colour Consistent A3 Brand Awards for its bizhub i-Series.


Au sujet de Konica Minolta Canada:

Konica Minolta a entamé son parcours il y a 150 ans, avec la volonté de voir et de faire les choses autrement.

Elle innove pour le bien de la société et du monde entier. Et c'est toujours cet objectif qui l'anime, hier et aujourd'hui.

Solutions d'affaires Konica Minolta (Canada) Ltée transforme et révolutionne les bureaux pour créer une véritable connectivité grâce aux solutions pour un milieu de travail connecté et futé.

Parmi ses technologies d'affaires, on retrouve des services de TI, la gestion intelligente de l'information, des solutions de sécurité vidéo et des services d'impression gérés ainsi que des technologies de bureau et des solutions d'impression industrielle et commerciale.

Par ses efforts soutenus, l'entreprise a la chance d'être continuellement reconnue pour la qualité de ses produits et services.

Par exemple, elle a figuré de nombreuses fois au palmarès CRN des 500 fournisseurs de services gérés; a été finaliste dans la catégorie des logiciels de TI aux World Technology Awards; a été reconnue par Brand Keys comme la marque numéro un en matière de fidélité des clients sur le marché des appareils de bureau multifonctions; et a reçu les prix BLI « A3 Line of the Year » 2021 et « Most Colour Consistent A3 Brand » de Keypoint Intelligence pour sa gamme bizhub i-Series.


EOE Statement:

  • Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer._
  • Solutions d'affaires Konica Minolta
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