Warranty Manager - Concord, Canada - North York Tile Contractors Ltd.
1 month ago
Description
The Warranty Manager coordinates the work assignments for residential repairs. The position will oversea the Service Department, schedule work, and track warranty claims till completion. The manager will schedule each claim in logical steps and budgeted time required to meet client and company deadlines. They are responsible for coordinating with the service technicians and foreman for each project. In addition, the Warranty Manager will prepare purchase orders and negotiate revisions, changes and additions to contractual agreements.Job details
- Handles service calls to meet customer needs
- Prepares technician schedules
- Clearly reports and communications field conditions to management and department heads
- Coordinate, assign and review work
- Requisition materials and supplies
- Manage customer expectations, ensuring accurate and uptodate information is being presented in all customer interactions
- Examine and verify accuracy of work
- Prepare purchase orders within contractual agreements
Qualifications
- Postsecondary education (college/university) an asset
- Minimum of 2 years experience in Customer Service
- Knowledge of Tarion guidelines
- Strong customer service and troubleshooting skills
- Proficiency in the English language able to effectively communicate both verbally and in writing
- Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
Work Conditions
- Fastpaced environment
- Work under pressure
- Attention to detail
- Tight deadlines
Salary:
$55,000.00-$65,000.00 per year
Benefits:
- Dental care
- Extended health care
- Onsite parking
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Concord, ON: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 2 years (required)
Language:
- English (required)
Work Location:
One location
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