Regional Service Manager, Western Canada - Burnaby, Canada - Siemens Healthineers

Siemens Healthineers

Verified Company

Burnaby, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare.
For everyone. Everywhere.

At Siemens Healthineers, We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Regional Service Manager Western Region - Diagnostics

to manage the Customer Service for Western Region as an economic unit with a process-oriented organization.

Our global team:

We are a team of more than 69,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world.

As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing.

Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.**
This is a role well suited to an ambitious professional, looking for the next step in their career.

As a

Maintaining the highest customer satisfaction in particular within the framework of Siemens Healthcare, Customer Services.
The function building the "One face to the customer" and act as a "Customer Care Manager" and ensuring that all customer requirements are met.
Ensuring highest technical, operational, and financial performance installation projects, equipment services and maintenance, upgrades and updates of medical equipment according to technical specification.
Implementing the service budgets by including the installed base development, the contractual/noncontractual work and service sales programs to meet the defined Healthcare target agreements.
The cooperation in all functional operation of the Customer Care Center (CCC) and follows the implemented the required Service Support Processes SERVOR (Registration, clarification, dispatch, spare part logistic, service confirmation)
The overview recourse development and execute required manpower calculation related to Ibase development and budget frame
Developing staff training to comply with efficient service repair, ISO certification, and Business Unit training guidelines.
Ensuring completion of required updates assigned to the region with required timelines.
Ensuring completion of Preventative Maintenance assignments in adherence with Business Unit recommended schedule.

This position may suit you best if you are familiar with what is below,
and would like to
do develop your career with Healthineers
***- Long term experience within medical Services (clinical knowledge, disease pathways)

Detailed product knowledge (certified), MS / SAP Knowhow
5+ years management experience

Required skills to have for the success of this role

Management methods, organizational capabilities, work direction, motivation
Customer interaction skills
Ability to interact Management with and network with Senior Executives.
Strategic, budget and resource planning, performance management
5+ years professional experience or equivalent with a background involving clinical and medical technology expertise

In our continued commitment to prioritize colleague health, comply with customer/business partner requirements, and help preserve our business continuity, Siemens Healthineers requires employees, contractors, and business partners to be fully vaccinated with relevant dose(s) of a Health Canada approved vaccine for all new hires by their start date.

"Fully vaccinated" means it has been 14 days after receiving the full series of a COVID-19 vaccine or combination of COVID-19 vaccines approved by Health Canada (i.e. two doses of a two-dose vaccine series, or one dose of a single-dose vaccine series), and which may include, at the Company's discretion, any further doses in accordance with Health Canada guidelines.

Exemptions will only be granted for medical reasons or on the basis of a protected ground under applicable human rights legislation.

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry.

What unites and motivates our global team is the inspiration of our common purpose:

To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services.

We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally