Field Service Technician NovAI - Burnaby - Novarc Technologies Inc.

Description

Senior Field Service Technician

As a Senior Field Service Technician, reporting to the Director of Customer Support, your primary responsibilities will be to ensure Novarc's NovAI systems are installed, commissioned, and handed over at client sites. The role requires frequent travel (50‑75 % of the time, primarily within North America with occasional global visits) and involves both on‑site work and remote support.

Compensation

Base pay range: CA$85,000.00 / yr – CA$107,000.00 / yr. Potential to earn up to $150,000 through bonuses and overtime.

What we offer

• Competitive Compensation with performance bonuses and overtime opportunities.
• Career Growth: opportunity to build and mentor a new team as we establish a new division.
• Paid Time Off: generous PTO policy including holidays, vacation days, and personal days.
• Comprehensive Benefits Package: health insurance for individuals and families, including medical and dental coverage.
• Professional Development: employer‑paid training programs to support ongoing learning.
• Additional Benefits: $500 PPE budget and $500 Health account.
• Technological Innovation: work with state‑of‑the‑art equipment and cutting‑edge welding automation technology.
• Travel: 50‑70 % travel within North America, with travel expenses generously covered and home‑every‑weekend benefit.

Duties and Responsibilities

• Install, commission, and handover Novarc's NovAI systems at client sites.
• Work directly with robotic welding systems (Miller/Aubo, UR, Fanuc, ABB, Yaskawa).
• Deliver remote support to clients for NovAI systems via phone and email.
• Develop and refine documentation for current and future workflow processes.
• Collaborate with AI and control teams to integrate PLC programming and automation into welding processes.
• Troubleshoot and resolve issues with installed equipment.
• Coordinate with engineering, Operations teams, subcontractors, and vendors.
• Act as the main point of contact for installations (on‑site and remote management).
• Coordinate with clients to ensure they are prepared for NovAI installation and meet installation requirements.
• Ensure adherence to safety culture, including customer safety protocols and compliance with relevant regulations.

Qualifications and Experience

• College Advanced Diploma or equivalent in Robotics Welding or a related technical field.
• 5+ years of experience in robotics welding and automation industries.
• Minimum 3 years of commissioning and installation experience of robotic equipment.
• Strong knowledge of electrical systems, control panels, and electrical schematics.
• Experience in PLC programming, especially Omron products.
• Ability to travel up to 75 % of the time locally and internationally.
• Independent work capability at customer sites with minimal supervision.
• Collaborative team player with effective communication skills across cross‑functional teams, management, and customers.
• Excellent attention to detail, organizational, and time‑management skills.
• Ability to perform extensive standing, walking, and bending during prolonged periods.
• Positive attitude and willingness to create robust solutions for clients.

Nice to Have

• Experience programming and operating robotic equipment (FANUC, ABB, Yaskawa, UR).
• Familiarity with robotic simulation tools.
• Familiarity with Linux operating system.
• Experience with customer support and project management.
• Knowledge of MIG equipment and weld‑process troubleshooting.

About Novarc Technologies

Novarc Technologies is a full‑stack robotics company specializing in the design and manufacturing of cobots and AI‑based machine vision solutions for autonomous welding. Novarc's Spool Welding Robot (SWR) is the world's first of its kind in pipe welding applications. As a proven pioneer in the field, Novarc's team solves challenging welding automation problems that improve customer performance and profitability.

Why Novarc

• Growing Opportunities – maturing into a fast‑growing medium‑sized business.
• Fun and open environment that encourages teamwork and creative thinking.
• Talented, intelligent, and hardworking people.
• Internal career advancement into leadership positions.

Novarc provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, national or ethnic origin, color, political belief, marital or family status, religion, special abilities, age, sex or sexual orientation, or a criminal conviction or charge that is unrelated to employment. This applies to all our practices of recruitment, selection, promotion, training and development, health and safety, and compensation.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Engineering and Information Technology