Rss Case Coordinator - Halifax, Canada - Lifemark Health Group

Lifemark Health Group

Verified Company

Halifax, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Rehabilitation Service Specialist Case Coordinator (RSSCC)**
Status:Permanent Full-time

Location:
Remote; Work from Home, Atlantic Canada

Rehabilitation Service Specialist Case Coordinator
Like Lifemark, you believe in the power of work to transform lives.

As
Rehabilitation Service Specialist Case Coordinator (RSS CC), you're part of a team that delivers a wide range of rehabilitation services to veterans of the Canadian Armed Forces and their families.

Partners in Canadian Veterans Rehabilitation Services (PCVRS) provides comprehensive rehabilitation focused assessment and intervention for Canadian Veterans who are experiencing barriers transitioning to life after service due to service related injuries or illness. Using a biopsychosocialspiritual approach, the assessment and intervention services are performed by an interdisciplinary team of clinicians with expertise in the management of complex conditions such as chronic pain, persistent symptoms following head injury, MSK injuries, often with comorbid mental illness with presenting psychosocial barriers to recovery.

What You'll Do:

Initiates first contact to Participants within service standard timelines
Communicates effectively to build trust and rapport with Participants
Provides Participants with highlevel details about the program and answers initial questions regarding participation
Identifies any support or adaptations that Participants require to be successful and to achieve participant satisfaction
Negotiates and problem solves to overcome any obstacles in booking initial intake interviews within service standard timelines
Ensures Participants receive initial orientation materials and complete any premeeting information prior to initial intake interviews
Works collaboratively with other RSS Case Coordinators within the program to support successful outcomes across teams and regions

What You Bring:

Minimum postsecondary certificate or diploma in Business Administration, Medical Office Administration or other relevant area
One (1)+ year(s) experience in an administrative role
Ability to multitask and prioritize to achieve program service standards
High level of confidentiality and awareness of privacy requirements
Strong digital literacy including MS Office, MS Teams, SharePoint
Employment conditional on obtaining Federal Level Security Clearance Reliability Status
Employment conditional on obtaining federal Reliability Status security clearance

What We Offer:

Competitive salary
Comprehensive and flexible health and dental benefits
Ongoing learning and development opportunities
A diverse and inclusive workplace with a track record of high employee engagement and teamwork