Salesforce Administrator - Richmond Hill, Canada - WellnessLiving

WellnessLiving

Verified Company

Richmond Hill, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Title:
Salesforce Administrator

Salary:
Based on experience + Vacation + Benefits

Length:
Full-time, Permanent

Location:
Richmond Hill, ON *Hybrid

About Us:

WellnessLiving isn't just our name, it's who we are. We're the software company with a heart, placing people and community at the center of everything we do.

Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally.

From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business.

Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business.

When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating.

We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.

About You:

Are you looking to take your career to the next level? Want to work with a brand-new instance of Salesforce and establish our best practices and process?

If you're a natural-born problem solver and a team player looking for the opportunity to learn and grow within the SaaS industry, then we want to talk to you.

Teamwork and Collaboration — Easy to talk to, very approachable, empathetic, patient, puts others at ease, and can work well with others.
Critical Thinking and Problem-Solving — The ability to analyze, evaluate, and strategize the best solutions when making decisions or faced with challenging situations.
Strong Work Ethic — Hardworking, dedicated, reliable, and highly motivated with the desire and determination to exceed expectations.
Natural Leadership Skills — Oversees processes, guides initiatives, holds themselves accountable, listens without judgment, and inspires and nurtures the growth of others to do their best work.
Entrepreneurial Spirit and Business Mindset — Embraces innovation and continuous improvement, actively seeks out change, and is knowledgeable of current industry trends, practices, and technology.
Time Management — Uses time efficiently, focuses on top priorities, respects the time of others, and can take ownership of tasks and projects to push them along.

Responsibilities:

All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
Sandbox environment management
Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
Identify areas for optimization and adoption
Upgrading and configuring Salesforce systems for optimized integration
Monitoring data and file usage against limits
Importing sales department leads, converting leads, merging contacts, and other data
Supporting nonSalesforce system changes and enhancements including requirements, testing, implementation where related to data in Salesforce
Designing Reports and Dashboards that maximize user relevance by leveraging techniques such as trending, dynamic filtering, summary formulas, change calculations, row level formulas, cross filters, bucketing, ranking, and conditional formatting
Maintaining and managing appropriate Report and Dashboard access with appropriate folder structure
Ensuring new users are assigned and able to access the appropriate onboarding resources in Trailhead
Creating and maintaining best practices user guides, process documents, and inapp guidance

Skills & Qualifications:

Undergraduate degree in Business, Information Technology/MIS, or equivalent work experience
Salesforce Certified Administrator proficient in using the Salesforce platform as described above
Minimum 2 years of experience working directly with Salesforce Sales/Service Clouds as an administrator, business analyst, or power user
Working knowledge of productivity tools such as Quip and Microsoft Excel
Proactive, selfdriven learner with a high degree of intellectual curiosity
Detailoriented and analytical mindset with proactive problem solving skills
Strong verbal and written communication skills that demonstrate the ability to interpret and communicate complex information in an organized, logical, and effective manner to a variety of audiences
Strong time man