Bilingual Customer Service Associate - Guelph, Canada - Royal Distributing

Royal Distributing

Verified Company

Guelph, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

About Us

Royal Distributing has been the Canadian leader in the powersports industry for over 30 years, providing our customers with quality brand-named products to keep them riding.

Whether it be a snowmobile, ATV, UTV, motorcycle, motocross, bicycles or marine and watersports, our customers always come first.

The Opportunity

Responsibilities:

Answer inbound customer calls and create a positive experience for customers
Handle customer inquiries related to products, pricing, new and existing orders, shipping, company policy, etc.
Process customer orders and update customer records
Advise on fitment and recommend products based on customer requirements
Investigate and resolve customer order issues
Track packages and followup with customers on the status of their orders
Address customer concerns creatively and share feedback with other teammates

Qualifications:

Bilingual in French is required
Powersports or mechanical knowledge is considered an asset
Ability to learn and retain industry specific product information
Desire to provide the best possible experience for our customers
Expert communication and listening skills
Organized and with a strong ability to problem solve
Intermediate computer skills are required

Additional Information

This position requires handling of high call volumes and spend the majority of the day on the phone with customers
Thescheduled days of work will be between Monday-Friday, fulltime hours
Scheduled days and hours of work may fluctuate during the spring and summer months
Steel toe, green patch work boots are required
This position is also available as a remote role

We are an equal opportunity employer and while we thank everyone for their interest, only those to be interviewed will be contacted.

Royal Distributing is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act.

Royal Distributing will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process.

Accommodations will be provided upon request.

Company

Royal Distributing

Location

Guelph - Distribution Center

Opening Date

Aug 03, 2023