Compliance Officer - Vancouver, Canada - Insurance Council of BC

Insurance Council of BC

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 45,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted travel insurance agents in British Columbia.

Why Work for the Insurance Council?
Work with a great team of people in a rewarding career that makes a difference. We're in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who's committed to protecting the public.

We offer a comprehensive health and dental plan.
Worklife balance.
This position is mostly remote work enabled. The incumbent would be required to come into the office as needed.
Professional development.
Equitable employment opportunities.

The Opportunity
The primary focus of this role is the handling of complaints.

In addition, the Compliance Officer will provide guidance on inquiries on issues surrounding the responsibilities of licensees, as well as identifying trends that may have an impact on the Insurance Council's operations.

Duties and Responsibilities

Review complaints against licensees or former licensees to determine whether the matter is within the Insurance Council's jurisdiction, identify noncompliance with requirements and potential risks to the public which require investigation;
Identify precedents
Draft and issue reminder letters where conduct concerns are identified but can be addressed remedially
Prepare and present reports and letters for consideration by a Review Committee and/or Voting Council
Document minutes of meetings or interactions with Licensees or witnesses as required
Assist the public in resolving complaints or concerns with licensees by providing information and direction where possible
Review, research and respond both verbally and in writing to inquiries
Prepare both external and internal written communications as required
Liaise with other departments as required
Identify emerging trends and work with the Manager, Compliance to develop recommended courses of action
Remain current on legislation, practices and regulation
Assist the Manager, Compliance as required and handle other duties as assigned

Qualifications and Experience

Minimum 5 years of experience in a regulatory, financial services or related field
Background in client service and conflict resolution.
Postsecondary education, such as a university degree in a related field like Business Administration, or equivalent experience.
Experience in Insurance (life or general) or financial services certification, such as CIP, CAIB, CLU, CFP, would be an asset
Proficiency with Microsoft Office suite, specifically with word processing and excel