IT Support - Vancouver, Canada - OpenBet

OpenBet

Verified Company

Vancouver, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Company Description

OpenBet is sport. The world's top
sports betting brands choose OpenBet as their partner for world class content,
leading tech and tailored services. We have their back. So they're ready with exciting, memorable and safe sports betting experiences, to entertain millions of players worldwide.

OpenBet's mission is to
power growth and
player engagement for operators through a
global betting ecosystem that delivers at
scale, at
speed, at every great sports event.

Our 1000 talented colleagues are the market's top team.

We achieve billions of bets in a season; 60,000+ per second (more transactions than Amazon on Prime Day); 100% uptime (zero Superbowl crashes) and we're built on 25 years of imaginative technology that is iterated daily.

OpenBet has established a
premium client base of more than 75 operators
worldwide and has 34 licences across the fastest growing regulated sports betting markets in North America, Europe and Asia Pacific.

The team is
growing at scale driven by accelerated demand for our products and significant investment.

We offer the speed, dynamism and growth opportunities of a start-up, underpinned by the stability and strength of a global employer.

Working at OpenBet every day is an
opportunity for you to create
exciting betting entertainment for millions of sports fans
across the globe.

Want to be part of our evolving future growth?

Job Description:

Working within the IT team and closely with other business units you will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.

This includes actively resolving escalated end-user help requests within established SLAs.

Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level.

Essential Job Functions:

Provide 1st / 2nd / 3rd level remote or face to face IT support services for the Group, acting as an interface between the IT department and user community.
End-User IT Support for workplaces including Windows/Unix/Mac desktops/laptops, printers, IP Phones, smartphones etc.
Installation, routine maintenance and management of enduser computing devices (desktop, laptop, smartphone and tablet devices); this includes imaging and keeping them uptodate with management tools
Fulfil User Account Management requests, including Access Card Management
Explicitly for OpenBet Vancouver Office:
Management of local communication and collaboration channels (Fixed & Data Lines, A/V Equipment etc.)
Maintain the proper operation of Training / Meeting rooms.
Liaising with System & Network Administrators for the management & maintenance of OpenBet Vancouver Office infrastructure including Servers, Network, Storage & Data Center facility.
Maintain the asset database and hardware inventory for Vancouver Office; Manage stock of IT Equipment and maintain Lifecyle Management
Perform the IT Induction to newcomers.
Efficient implementation of changes to services, technologies and processes (IT Projects / IT Tasks)
Preparation and maintenance of technical procedural documents and FAQ's for both IT staff and user community
Follow up IT Service Management procedures such as Incident Management, Problem Management, Knowledge Management, Configuration Management, Change Management
Experience supporting Executive Stakeholders
All other duties as assigned.

Qualifications:

Education:

Undergraduate degree in Computer Science, Systems Engineering or Computer Networking & Hardware

Required Experience:

Minimum 4 years of System Administration / Service Desk experience.
Certifications in technology fields (e.g. Microsoft) will be considered a plus.

Knowledge, Skills, and Abilities:

Strong knowledge and experience of operating system administration (Windows OS / Ubuntu / Mac OS)
Strong Knowledge of PC hardware
Strong knowledge and experience with most aspects of fundamental networking/distributed computing environment concepts (DNS, DHCP, Active Directory & Domain Architecture, Network topologies, TCP/IP networks, VPN connections)
Good Knowledge of Group policy, Puppet as configuration management tools and Encryption
Strong Knowledge of Microsoft O365 platform and CISCO VC solutions will be considered a plus
Possession of excellent oral and written communication skills, including fluency in oral and written English.
Problem solving and analytical skills.
Customer service orientation
Focus on delivery and high tolerance in working under pressure

Work Conditions:

Hybrid working environment (2 days a week in the office)
Must be willing and able to travel, work after hours and weekends as required (estimated travel < 10%).

Additional Information

Why would you enjoy working with us at OpenBet?