Data Collection Officer H/F - Montréal, QC, Canada - Carlton Recruitment

Description

Income Officer (Temp 2 months) - Starting ASAP
Temporary Full Time
Hybrid (1 day in office minimum)

Great opportunity for an income officer to provide a coordinated, flexible, and effective income collection service that maximises income from rents and service charges.

This role includes establishing a working relationship with a range of external stakeholders, including Department for Work & Pensions, Housing Benefit departments, 3rd party support and advice agencies, and courts.

Effectively reduce all accounts in arrears to meet monthly individual and team targets.

This will include producing arrears reports, communicating with residents in person/by telephone/through correspondence, serving Notices, home visits, providing appropriate advice and support to residents to enable them to sustain their tenancies.

By fully conversant with county court procedures for possession claims including use of PCOL.

Deliver an income management service that ensures core business objectives and performance indicators are met alongside a quality resident experience.

Establish local partnerships with statutory agencies such as the Department for Work and Pensions and Housing Benefit departments to assist the clients' residents to access and receive benefit entitlements.

Communicate and liaise effectively with a range of stakeholders to assist with income collection and debt prevention.
Identify residents requiring specialist welfare benefit and financial inclusion advice and make referrals to the Welfare Benefit Officer.
Identify and act upon any safeguarding risks and money laundering concerns, in line with policies.

To monitor, track and report performance trends and provide associated analysis as required, identifying where improvements can be made.

At least 2 years' experience working in a housing association or local authority.
Aptitude for IT and in particular Word, Excel and Housing Management software.
Ability to analyse data.
Flexible and adaptable with a positive 'can do' attitude.
Personal Car - to use if needed (mileage and expenses allowance).
Income Officer (Temp 2 months) - Starting ASAP
Temporary Full Time
50 per hour
Hybrid (1 day in office minimum)

Great opportunity for an income officer to provide a coordinated, flexible, and effective income collection service that maximises income from rents and service charges.

This role includes establishing a working relationship with a range of external stakeholders, including Department for Work & Pensions, Housing Benefit departments, 3rd party support and advice agencies, and courts.

Effectively reduce all accounts in arrears to meet monthly individual and team targets.

This will include producing arrears reports, communicating with residents in person/by telephone/through correspondence, serving Notices, home visits, providing appropriate advice and support to residents to enable them to sustain their tenancies.

By fully conversant with county court procedures for possession claims including use of PCOL.

Deliver an income management service that ensures core business objectives and performance indicators are met alongside a quality resident experience.

Establish local partnerships with statutory agencies such as the Department for Work and Pensions and Housing Benefit departments to assist the clients' residents to access and receive benefit entitlements.

Communicate and liaise effectively with a range of stakeholders to assist with income collection and debt prevention.
Identify residents requiring specialist welfare benefit and financial inclusion advice and make referrals to the Welfare Benefit Officer.
Identify and act upon any safeguarding risks and money laundering concerns, in line with policies.

To monitor, track and report performance trends and provide associated analysis as required, identifying where improvements can be made.

5 GCSE's, Grades A-C, including English & Maths.
~ At least 2 years' experience working in a housing association or local authority.
~ Aptitude for IT and in particular Word, Excel and Housing Management software.
~ Ability to analyse data.
~ Flexible and adaptable with a positive 'can do' attitude.
~ Personal Car - to use if needed (mileage and expenses allowance).


Head Office:
Carlton Recruitment Solutions Ltd Global House, 1 Ashley Avenue, Epsom,