Incident Manager - Scarborough, Canada - Scotiabank

Scotiabank

Verified Company

Scarborough, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Requisition ID: 162196

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Looking for a hybrid role? We have the job for you Our employees in hybrid roles can alternate between work from home & onsite in the office with the details to be determined, based on business needs.

The team:

The role:

You will be responsible for driving the recovery of high priority incidents & managing business and IT stakeholder's communication.

You will also work with Subject Matter Experts to identify ongoing risks and devise a plan to mitigate those risks.

This is a 24x7 shift rotation role.

Most of these shifts will be based between Mondays, early mornings to Fridays, late evenings with some weekends and nights included, as needed.

This role includes some on-call availability.

Is this role right for you?

You will join a highly skilled Incident Management team, which has been spearheading IT stability by delivering consistent results and winning the confidence of business as a trusted partner for all critical incidents.
You are keen to collaborate with various support teams and vendor partners to devise the shortest resolution path by establishing strong command and control over the bridge.
You excel at sending consistent and timely communication to business and IT stakeholders.
You thrive on conducting post incident reviews and drive the teams to identify root cause, lessons learned, and a plan to prevent a reoccurrence of similar incident.
You will champion improvement opportunities to existing enterprise process(es).

Do you have the skills that will enable you to succeed in this role?

You have at least 3+ years of handson technical working experience with the Incident Management of complex IT environments at a large organization(s). Banking or finance services industry experience is an asset.
You have at least 3+ years of handson technical working experience in handling incident bridges involving support teams from multiple geographies & global time zones.
You have at least 6+ years of progressive IT working experience that spans a highlevel understanding of full stack technologies used in a large enterprise.
You can set priorities, pursue multiple threads at the same time, plus can accurately reflect current state and drive towards resolution.
You have completed a postsecondary education in Computer Science, Engineering, Information Sciences, or equivalent.
You are ITIL Foundation certified (v3 and/or 2011 and/or v4).

What's in it for you?

You will play a pivotal role in organizations success by demonstrating your leadership skill during a major outage and restoring the critical services within agreed service level objectives.
You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success We also foster an environment of innovation and continuous learning.
We care about our people, allowing them to design how they work to deliver amazing results.
We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation
, health/medical/wellness benefits, and
employee banking privileges.[KA1]
As a part of the hybrid work model, when required to be onsite, our Scarborough work site is:
Renovated with a design focus on enabling collaboration through both environment and technology
Furnished with an onsite cafeteria that serves hot foods, salads, sandwiches & snacks
Equipped for breaks with table tennis, table soccer, pool table & TV's. Our lounges have fridges, microwaves, complimentary hot beverage stations & water dispensers
Minutes from the 401 & DVP. Free onsite & offsite employee parking with charging stations for electric vehicles onsite
Minutes by TTC bus from Warden subway station + a 2023 opening of the Eglinton Crosstown Light Rail Transit with the Birchmount stop, steps away

scotiatechnology, #LI-Hybrid

Location(s): Canada : Ontario : Scarborough

Scotiabank is a leading bank in the Americas

Guided by our purpose:
"for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.