Revops Analyst - Toronto, Canada - When I Work

Description

Who We Are:

• We help hourly teams get shift done._

At When I Work, everything we do starts with a mission to make shift work awesome.

We deliver on that mission by making every piece of hourly workforce management - scheduling, time tracking, shift trading, team messaging, and more - easy and straightforward for managers and employees alike.

The RevOps team at When I Work is a group of operations professionals who play a vital role in optimizing When I Work's revenue-generating operations by unifying Marketing, Sales, Success, and Finance processes, systems, and people to create a positive customer journey.

What You'll Do:

As a RevOps Analyst, you will be a CRM expert and provide and implement recommendations that streamline and automate processes to enhance our GTM strategy.

You will live in the data, creating reports and analyses to provide actionable insight to various team members throughout When I Work.

• Collaborate with Marketing, Sales, and Success to streamline and automate daytoday processes within the GTM tech stack.
• Implement and test new enhancement requests after assessing the impact of adding and/or modifying fields, custom objects, page layouts, workflows, validation rules, etc.
• Responsible for understanding and improving business and operational needs, which includes analyzing, documenting, implementing, and maintaining processes that streamline and improve functions.
• Troubleshoot GTM system issues
• Implement and maintain data integrity practices within Hubspot, ensuring accurate and uptodate customer information, deal tracking, and revenue attribution.
• Create and maintain dashboards and reports to track key revenue metrics, sales performance, and marketing effectiveness.
• Analyze funnel metrics from various sources to continually stresstest our gotomarket strategies
• Maintain and improve the GTM tech stack integrations and processes and define business requirements for tech improvements when needed.
• Conduct training sessions for internal teams to enhance their Hubspot proficiency, ensuring they can effectively use the platform to support revenuegenerating activities.
• Create and maintain internal technical documentation for the GTM teams
• Attend team meetings and 1:1 conversations to identify issues in current processes and suggest improvements

Who You Are:

You are a critical thinker with strong analytical skills that lead to understanding and interpreting data throughout projects. You are an excellent communicator and problem solver. You never stop asking why, constantly forming and testing hypotheses, and always validating all assumptions with data. You are insightful, resourceful, motivated, and find fulfillment by enabling others.


Experience and Skills Needed:

• 3+ years of experience with CRM systems and marketing automation tools
• Experience at a Product Lead Growth organization
• Intermediate to advanced user of Excel or Google Sheets.
• Experience in managing multiple crossorganizational relationships
• Strategic thinker, problem solver and analytical mindset required
• Excellent organization and time management skills
• Strong Attention to Detail
• High selfmotivation, responsibility, and flexibility to achieve results
• Bachelor degree required. Business or technical degree preferred.

What Would Be Awesome To Have:

• Intermediate to advanced SQL

What's In It For You:

• Professional development allowance
• Dental Care & Extended Healthcare Coverage paid by When I Work
• Enhanced paid parental leave
• Paid vacation and holidays
• Flexible work environment
• RRSP Match
• Remote first culture including home office setup stipend and ongoing telecommuter stipend
• Casual dress code
• Dynamic and dedicated team

We believe actions speak louder than words. Every encounter with our people and products should be memorable and helpful. Challenges are exciting, failure is how we learn, and we all have an entrepreneurial spirit. Building an inclusive and equitable workplace isn't lip service.

We invest our time and our money in organizations that are not only working to diversify the current jobscape, but also investing in the future of talent.

We're motivated by a strong, innovative, and passionate work culture and we're constantly searching for ways to improve and get shift done.

Whether you're a perfect match or not, if it sounds like a good fit, we encourage you to apply
:

We'd love to talk to you Please submit the following to apply:

• Resume (including months/years of employment for each position).
• Cover letter including:

- an overview of your existing experience
- a convincing reason why you'd like to work at When I Work.

• Must _already_ be authorized to work in the United States or Canada on a fulltime basis for any employer.