General Manager - Vancouver, Canada - Run As You Are

Description

WHO WE ARE
At Vancouver Running Company our purpose is to bring happiness to every runner in the world.

We strive to cultivate change in run and create a culture of diversity and sustainability by inspiring communities and contributing to a better world in everything we do.

Our goal is to provide an outstanding experience for our people, our customers and our crew.


THE ROLE

As General Manager of our new flagship store at 2033 W4th Ave, a combined retail and health experience for runners, you are accountable for every aspect of the retail and health operations and for bringing our purpose and vision to life in our store, our people, and through our community and events.

The General Manager will oversee our entire team at this new location and be directly supported by both the Retail Lead and Health Lead and reporting into the COO.

The General Manager is responsible for serving our customers, building and developing our in-store team and partnering with team members and partners to foster growth within our community.

This person will be responsible for managing the retail budget, the retail strategy, the community strategy, and will be a key contributor in achieving key results for Vancouver Running Co.

KEY RESPONSIBILITIES

• Create and foster a respectful and inclusive team environment and culture by welcoming and celebrating differences to ensure a supportive and engaging experience for all of our people.
• Establish key results for the store, and communicate to all team members.
• Play a lead role in creating and executing our annual store plan including strategy and budget
• Manage training and development.
• Manage the store's hiring process, including recruitment, selection, and onboarding.
• Support ongoing development and performance feedback of all store team members consistently
• Plan and prepare team member schedules and submit payroll reports according to labour requirements, availability, and budget considerations.
• Ensure an exceptional customer experience and support team members to do the same.
• Create processes to manage emergent issues including customer escalations and warranty requests.
• Understand and adhere to people safety policies and procedures to maintain a safe work environment.
• Accountable for a controllable budget; labour hours; annual goals and targets.
• Understanding Product Knowledge and ensuring that information reaches all team members.
• Regular review of inventory levels and reordering needs to ensure successful fulfillment.
• Discover key trends through regular customer interaction and work with Product and Brand to review opportunities in new areas.
• Fulfill and manage all online orders directed to store inventory.
• Manage community marketing and Flight Crew Rub Club initiatives including events and community runs.
• Manage all brand activations and key marketing initiatives held instore.
• Responsible for store maintenance and merchandising, including restocking, cleaning and special orders.

WHO YOU ARE

• Honest, fair, and ethical
• Entrepreneurial mindset
• Desire to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work
• Use logic and reasoning to evaluate alternatives and make effective, timely decisions
• Tolerates uncertainty and ambiguity and can change priorities
• Thinks independently and can offer creative and strategic solutions for growth and advancement of the company
• Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives
• Considers the 'big picture' and sets strategies that are aligned to the vision and values of the company
• Remains persistent; recovers quickly from setbacks
• Is able to understand and address business information (e.g., profit and loss statements, budgets and strategies)
• Creates a welcoming and inclusive experience for our team and our customers

POSITION REQUIREMENTS

MUST HAVE'S

• You run
• Understand the needs of road and trail and be open to all types of running and all abilities of runners
• Get the importance of a postrun social
• An eye for style and trends in running
• Flexible, assertive and patient
• Friendly and approachable
• Creative
• Wellversed in financial acumen
• Able to understand and manage budgets actively
• Able to use Excel, Powerpoint (or similar software), Slack effectively
• Working knowledge of cloud based programs like Google Suite
• Able to manage a team of 15+
• Able to work autonomously and make decisions independently
• Must be legally authorized to work in Canada
• Must be 18 years of age or older
• Willing to work a flexible schedule when required
• Willing to work as part of a team and also complete work independently
• Willing to move boxes weighing up to 30 lbs (13.6 kg)

NICE TO HAVE'S

• Knowledge of Photoshop not required but considered an asset
• Experience in a retail environment preferred
• Postsecondary education preferred

COMPENSATION
Compensation will include