Customer Service Representative - Burnaby, Canada - Lightspeed Communications

Description

Lightspeed is one of Canada's original Internet Service Providers and we are searching for an outgoing, enthusiastic member to join our local team.

We are seeking a team player who is self-motivated with strong attention to detail in data entry. You will consistently go the extra mile when it comes to organizational skills. You must be enthusiastic, with polite customer service skills. You will answer customer billing inquires and report directly to the office manager.


RESPONSIBILITIES
Process Credit card payments and refunds
Run customer A/R reports
Answer inbound customer calls with regard to account balances
Notify overdue accounts
Enter Daily customer payments from major institutions
Approve orders for provisioning and shipping
Communicate to resolve customer discrepancies


EXPERIENCE
Must have a minimum of 1 year of experience
Worked in a high paced setting
Worked directly with customers


SKILLS
A high degree of accuracy and attention to detail
Working knowledge of Microsoft Office, Excel
Excellent data entry skills
Proven ability to calculate, post, and manage figures
Strong command of English, both oral and written
Must Be flexible
Team player with a positive manner


EDUCATION
Must have completed Grade 12
Post-Secondary education is an asset

Compensation:
$19.15 per hour to $22.15per hour


Roughly:
$41, $ annually


Salary:
$19.15-$22.15 per hour


Benefits:

• Dental care
• Extended health care
• Life insurance
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Overtime pay

COVID-19 considerations:
The office is regularly sanitized and cleaned. Facemasks in the office are currently voluntary. Clear plastic dividers at workstations.


Education:

• Secondary School (preferred)

Experience:

- customer service: 1 year (required)


Work Location:
One location