Assistant Hotel Front Desk Manager - Fernie, Canada - Resorts of the Canadian Rockies

Resorts of the Canadian Rockies

Verified Company

Fernie, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Do you enjoy outdoor adventure? How about meeting like-minded individuals who share a passion for mountain culture? Does a free season pass sound like a good perk to you? If you answered yes to any of these questions, Resorts of the Canadian Rockies is the place you want to work.

We are looking to fill the position of Assistant Hotel Front Desk Manager at
Fernie Alpine Resort, to assist in managing daily operations at our hotel's front desk.

As an Assistant Front Desk Manager, you will be responsible for ensuring efficient and effective operations at the front desk, ensuring guests have a positive experience and handling any issues that arise.

Come join our team and enjoy perks such as discounts on lodging and lessons, endless ski/snowboard privileges, employee events, food and beverage discounts, and much much more

You Will:

Ensure a safe, comfortable and friendly atmosphere for both guests and staff
Ensuring all guest needs are met in a timely and professional manner
Assist in overseeing the front desk staff, ensuring they are properly trained and providing exceptional customer service
Monitor and sustain Standard Operating Procedures of the Front Desk at two hotels
Ensure all guest inquiries and requests are handled in a professional and efficient manner, including reservations, checkins, checkouts, and any other guest needs or concerns
Respond to guest complaints and resolve any issues in a timely and professional manner
Manage room assignments and monitor room availability to ensure maximum occupancy and revenue generation
Collaborate with other departments within the hotel to ensure guest satisfaction, including housekeeping, maintenance, and food and beverage
Supervise scheduling in accordance with employment policies
Complete payroll processes in an accurate and timely manner
Know and abide by RCR policies, Employee Handbook guidelines and Safety Management Program
To perform other tasks and duties that are applicable

You Have:

Front Office experience with proven experience in maintaining superior standards
Experience in positively leading a team
Proficient in English both verbally and written
Excellent communication and interpersonal skills
Strong computer skills
Flexible working hours (Weekends, Evenings, and Night Audit Shifts)

**This is a year-round permanent role offering full time hours and benefits.