Mercedes Benz Service Advisor - Calgary, Canada - Mercedes-Benz Country Hills

Mercedes-Benz Country Hills
Mercedes-Benz Country Hills
Verified Company
Calgary, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description
Mercedes Benz Country Hills is seeking a Service Advisor with luxury brand experience.

As a Service Advisor, you are the professional "manager" of the entire customer-oriented service process. You set the standards for customer support.

You see every contact with customers as a professional challenge and feel responsible for satisfying the customer's needs and resolving their concerns.


We genuinely care about our employees and look after them
Comprehensive Benefit program from day one

RRSP Match Program

Health Care Spending Account

Promote from within with great incentives for career advancement

Employee discounts for you and your family


Responsibilities:


  • Greeting the customer, taking over the vehicle and checking the quality and accuracy of the customer and vehicle data (VIN, mileage, instrument cluster messages)
  • Defining the scope of repair with the customer
  • Defining and explaining the estimated time and costs to be expected
  • Reminding the customer of any open work or work recommended during the last visit
  • Monitoring the maintenance or repair process to ensure customer promise times are met
  • Communicating to the customer any additional work that may be required as identified by the technician
  • Preparing for customer consultation and coordinating vehicle handover with the customer
  • Explaining the performed work and invoice to the customer
  • Explaining the necessity / advantages of any additional recommended services and / or repairs
  • Ensuring the customer's vehicle is in order, conveniently parked and properly cleaned

Background & Skills:


  • Luxury brand experience is a definite asset
  • ADP / CDK experience is a valuable asset
  • Minimum 1 Year Experience Service Advising
  • Maintain the highest level of customer satisfaction
  • Honesty & reliability towards the customer, and adhering to agreements
  • Ability to complete tasks independently and responsibly
  • Ability to remain polite to customers, even in conflict situations
**McManes Automotive is an equal opportunity employer and an inclusive, accessible workplace.
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