Bilingual Business Process Consultant - Ontario, Canada - Coreio Inc

Coreio Inc

Verified Company

Ontario, Canada

4 weeks ago

Posted by:

Sophia Lee

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Description

(Bilingual) ServiceNow Business Process consultant

Job Summary

Coreio is looking for an experienced Bilingual (French) ServiceNow Business Process Consultant to join our dynamic team to deliver innovative ServiceNow solutions to our internal and external clients on a remote basis.

Responsibilities:

Promote ServiceNow best practices and recommend out of the box solutions where appropriate
Elicit requirements using interviews, requirements workshops, process document analysis, technical research, reverse engineering and prototyping.
Capture business and functional requirements in the form of user stories, use cases, process flowcharts, UML diagrams and other business process modeling techniques.
Translate technical and business requirements between business and technical teams
Collaborate with the Architecture Review Board on defining technical design and ensure that the standards are followed when documenting technical solution
Review proposed solutions with customers
Collaborate with the Engagement Managers team on the projects estimates and delivery
Build strong relationships with projects stakeholders. anticipate issues, think proactively, and use critical thinking skills
Write user guides, manuals and technical knowledge articles
Keep uptodate on ServiceNow functionality and make recommendations on how the new features can be used to enhance business processes
Interface with the QA and Development teams to confirm that the developed solutions meet business requirements
Assist in analysis and reporting of defects during testing phase
Facilitate review and training sessions with functional owners and enduser representatives
Provide implementation and post implementation support when required
Recommend changes to established methods and suggest alternative solutions to improve quality and increase productivity
Strong ServiceNow knowledge and experience in implementing ServiceNow solutions (ITSM is a must, other areas are beneficial but not mandatory)
Experience in workflow analysis, process design, implementation and reengineering principles
Ability to bring clarity to complex business problems and communicate concepts in a meaningful and concise way
Ability to understand business needs, map them to functional requirements and capture technical design solution
Understanding of different SDLC methodologies like Agile, Waterfall, Iterative
Understanding of IT concepts (windows platform, integrations, webservices, reports)
Solid problem solving and analytical skills
Broad business and management knowledge
Ability to work effectively with people at all levels of the organization
Client‐focused approach with outstanding interpersonal skills
Excellent written and verbal communication skills

Technical and Professional Expertise

Postsecondary education in Computer Science or Information Systems, or related qualifying work experience
3+ years of handson experience with ServiceNow platform
5+ years of experience creating and documenting requirements, specifications, and solution designs in a software development environment
Proficiency in Microsoft Office Suite including Visio, PowerPoint, and collaboration tools
ServiceNow Certified System Administrator (CSA) certification is required
ServiceNow Certified Implementation Specialist (CIS) certification is a plus