Manager, Maintenance Training and Tech Support - Metro Vancouver Regional District, Canada - Coast Mountain Bus Company Ltd

Coast Mountain Bus Company Ltd
Coast Mountain Bus Company Ltd
Verified Company
Metro Vancouver Regional District, Canada

1 week ago

Sophia Lee

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Sophia Lee

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Description

Marketing Statement:


As the largest operating company in the integrated TransLink enterprise, Coast Mountain Bus Company (CMBC) operates a fleet of clean-fuel conventional and community shuttle buses, zero-emission trolley buses, and passenger ferry SeaBuses in Metro Vancouver, the largest single transit service area in Canada.

At CMBC, one of BC's Top Employers, we're committed to providing an innovative, healthy, and engaging workforce.

This is reflected in our workforce of over 5,500 employees performing over 400 unique jobs, who are committed and empowered to deliver service that attracts nearly 1.1 million passengers daily and connects people, businesses, and communities in the Metro Vancouver region.


We have the important job of helping our passengers get to work, appointments, visiting with family and friends, and back again every day.

Metro Vancouver relies on us, and we take that as a point of pride.


Responsibilities:


PRIMARY PURPOSE


Responsible for the management of CMBC's Apprenticeship Program, the development and implementation of technical training and work practices, accident inspections standard times and procedures relating to the servicing, inspection, maintenance and overhauling of existing and new vehicles.


KEY ACCOUNTABILITIES
Manages staff engaged in instructing various trades' performing bus maintenance and repair duties. Identifies training needs and develops and implements programs that will improve and update skills, proficiency certifications and productivity. Conducts ongoing analysis and evaluation of training programs to ensure desired results are being obtained. Provides troubleshooting expertise to resolve difficult maintenance problems and conducts all accident inspections (MVA's).

Manages the development and delivery of all maintenance and repair work practices and procedures including standard times. Presents recommendations to management with respect to any changes in work practices and procedures.

Develops, and implements effective training programs, manuals and technical instruction letters (TIL's) to instruct staff on documented work practices and procedures.

Manages the Apprenticeship program to ensure adequate intake levels, quality of training and appropriate succession planning. Ensures the program's level of training stays abreast of industrial and technological changes. Monitors Apprentice performance through testing, attendance, monthly progress reports and adherence to published procedures.


Designs and establishes curriculum to meet bus maintenance training needs, departmental objectives and compliance with any applicable legislation or regulations; outlines schedules and assigns responsibility to appropriate trainers for delivery and evaluates effectiveness of programs; diagnoses problems and makes revisions to course content or training methods required to correct deficiencies.


Develops standard practices, procedures and times (ranging from routine to complex) for the maintenance of bus vehicles and the overhaul of components and sub-systems; this will include information such as diagnosis procedures, safety procedures, tools/safety equipment required, materials required, materials flow, work sequences, technical specifications, mechanical instructions, testing methods, etc.


Analyzes proposed new procedures in order to determine cost factors and identify potential cost savings; develops quality characteristics and provides a quality control audit function for repair, overhaul and inspection work carried out.


Liaises with the BC Commercial Vehicle Safety and Enforcement department to ensure annual licensing requirements of tradespersons and facilities are maintained.

Develops KPI's and monthly reports to track departmental objectives and performance.


Manages the Technical Training Departments staff, including selection, development, coaching, training, performance management and other people practices, the delivery of safe work practices and the preparation and monitoring of associated budgets.


Qualifications:


EDUCATION AND EXPERIENCE:


Requires a degree, or TQ with Instructors Diploma (PIDP) and courses in quality assurance, training, and technical writing, plus seven (7) years related experience in progressively responsible positions involving extensive exposure to all aspects of vehicle maintenance and repair problems and experience in leading and managing training programs with focus on customer service, operational safety, legislative compliance and the design and development of training plans in a unionized environment.


OTHER REQUIREMENTS:
Advanced knowledge of the concepts, principles, practices, and techniques pertaining to competency-based employee training programs.

Advance knowledge of the concepts, principles, practices and techniques related to online learning and learning management systems.

Excellent written and oral communication skills.

Excellent prioritizing, organizing and time management skills

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