Payment Services Representative - Canada - INTEGRATED FINANCIAL TECHNOLOGIES

INTEGRATED FINANCIAL TECHNOLOGIES

Verified Company

Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Integrated Financial Technologies, as part of the Travelers Financial Group of Companies, offers unmatched custom Servicing Solutions for lenders including primary loan & lease servicing, customer service, collections, default management, as well as divisions in Consulting and Lead Management solutions.

We provide exceptional service in servicing the needs of each customer.

Delivering exceptional service is about providing timely, responsive service with integrity, simplicity and a passion for excellence while meeting or exceeding the customer's expectations.

We do this, all the while making sure that we meet the highest standards of corporate ethics.

IFT is an equal opportunity employer and believes in providing a diverse and inclusive workplace where all team members have an opportunity to succeed.

Job responsibilities
The Payment Service Representative is responsible for the collection of delinquent accounts.

They will also be responsible for coordinating the seizure of assets as the case may warrant, handling incoming and outgoing telephone inquiries from customers with an outstanding level of service.

They are responsible for responding, handling and/or escalating required cases in a well prioritized manner. The representative will update and maintain data to ensure the accuracy of current contracts. This position can include extensive administrative paperwork related to customer contracts and conducts timely, effective maintenance of this information.

Review accounts on a regular basis (daily and or weekly) to keep delinquency and repossession to a minimum and manage repossession in an effective manner
Conduct prompt, courteous and persuasive telephone collection calls and following up on past due accounts.
Negotiate mutually acceptable remedy to the customer's delinquent account
Educating our customers on acceptable payment arrangements and the benefits of their account as well as their credit bureau
Escalate problematic accounts to Manager
Verify and update customer information and keeping customer records updated in the collection system
Accurately documenting all telephone calls as appropriate in the collection system
Skip tracing files when unable to reach or contact our customers using available information
Assist as required in identifying and recommending any payment arrangements and assisting with the corresponding documentation
Prepare and recommend payment amendments and coordinating the relative reporting
Issue appropriate notices and coordinating the preparation of documents required for seizure
Coordinate the seizure of assets
Assist with the preparation of payables associated with seizure activity

Qualifications, knowledge and experience

A strong sense of integrity, professionalism and a resultsoriented attitude to deliver exceptional service and contribute to overall organizational success
Effective communication, organization and interpersonal skills
You thrive in an environment that involves multitasking and changing priorities
Ability to work effectively both in a team and independently with mínimal supervision
Intermediate skills with Microsoft Office products
2+ years of previous payment services experience is required
Experience working in a call centre environment is required
Experience in the finance and leasing industry is an asset
Fluent in English and French

What we offer