Sales Coordinator, GCP - Canada - Saint Gobain

Description

Sales Coordinator provides administrative support to the company's sales management, sales team and Technical Service through consistent coordination and execution of tasks and activities that intersect between sales support, customer service, and office administration.

Essential Functions:

Rebates

• Track of various rebate information &Review annual rebate calculations.
• Provide rebate breakdowns for customers
• Review and approve quarterly rebates.
• Customer contract/rebate plan preparation, tracking, maintaining in SharePoint.

Compliance

• Run annual report of VOC products for government compliance
• Policy allowance administration & processing for Concrete/Masonry & Cement. Gather approvals. Create waivers and review with legal.
• Provide documentation to auditors to show Sarbanes Oxley compliance.

Customer Service

• All customer service requests to update customer master records
• Serve as information liaison between Sales and Customer Service
• Customer service requests to "find" customer numbers in SAP
• Monitor monthly price targets and gather appropriate approvals for prices that don't meet targets.
• Coordinate and communicate price increases and maintain pricing database

Invoicing/Billing

• Audit billing transactions and provide assistance with internal audits
• Assist with PO generation and invoicing
• Process service fee credits due to invalid fees or customer already short paid.
• Coordinate waste removals.
• Setting up accounts/adding pricing/liaison between the two groups.
• Coordinate and generate all credit and debit memos for region
• A/P Support

Ordering

• Handle inquiries on sales orders from Sales Reps/Managers
• Monitor orders on block for service fees, and determine whether fee is warranted or not. Respond daily with list of resolutions.

Administrative/Reporting

• Enter and maintain all pricing in SAP.
• Monthly sales reports by territory/district & ad-hoc reports
• Support sales management with other tasks
• Admixtures Inc. commission payment calculation
• Set up conference calls and/or webinars for region.
• Add new sales reps to Pronto.
• Coordinate conversion bonuses and enter in EAS for payments.
• Complete Executive Summary worksheets on our customers
• Complete the gross margin analysis worksheet

Credit & Collections

• Analyze new credit applications &Assign and update credit limits
• Monitor Account Receivables to maximize cash flow and reduce write offs
• Perform collection activity duties on delinquent accounts
• Analyze account discrepancies and resolve issues with customers
• Interface with customers and collections staff regarding payment reconciliations and other AR accounting issues.
• Coverage for US holidays

Required Qualifications:

• High School Diploma or equivalent
• 3 + Years of Experience in Customer Service, Sales Office or Similar
• Proficient in MS Excel, Word & PowerPoint
• Able to actively listen and articulate effectively

Preferred Qualifications:

• Associates Degree
• Experience with SAP
• Experience in a Business Warehouse

Chryso, GCP and VERIFI, Saint-Gobain brands in our Construction Chemicals business, are leading global designer and manufacturer of high quality concrete admixture thanks to a strong commitment to research and innovation, coupled with adherence to the strictest manufacturing standards in the industry. Our admixtures are engineered to optimize the performance of our customers' specific concrete materials in a way that will maximize user satisfaction and economy.

We deliver significant added value and support to its clients, which includes assistance with client inventory control and prompt product deliveries.

Traits of the Successful Candidate:

• Know and understand the quality and safety policies.
• Complete all quality and safety training required for the specific position.
• Follow all quality and safety rules and procedures and remind others.
• Commit to addressing and reporting any unsafe condition or quality issue immediately.
• Be empowered and speak up when unsafe behaviors are observed or quality issues arise and to not place blame while investigating these issues.
• Adhere to the principles of data integrity.