Night Auditor/front Desk Agent - Concord, Canada - Monte Carlo Inn Vaughan Suites

Description

1. Must be willing to work a flexible and reliable schedule in order to accomplish all major responsibilities and tasks.

• Must be willing to accept assignments on as need basis, in order to promote teamwork.
• Must have a commitment to follow all Local and Corporate Policies and Procedures as they relate to the position.
• Must be self-motivating and have a high degree analytical ability and confidentiality, and work in a safe, prudent and organized manner.
• Checking in and checking out guests and all other front desk duties as is required.
• Ensure the current day's revenue balances are reconciled, the payments to the guest ledger are processed, and the accounts receivables are balanced.
• Must be reliable and able to complete the audit in a timeframe that does not hinder the next business day.
• Prepare daily management reports as required.
• Complete the update process on the front office system per established system guidelines.
• Complete system back-ups as required.
• Balance and verify the summary of daily transactions in the hotel and ensure that the hotel's computer systems are readied for the next day's business.
• Balance and audit all Front Office postings and settlements.
• Verify that the room revenue and the applicable taxes have been recorded.
• Prepare the housekeeping assignment sheets.
• Reconcile the food and beverage point of sale system to the PMS system.
• Reconcile all miscellaneous revenue sources to the PMS system.
• Responsible for the completion of daily In-house Management Reports.
• Perform security and maintenance checks of building.
• Setup Breakfast in restaurant if required.
• Ensure air quality and lighting in meeting rooms is ready for meetings of the day.
• Provide a high standard of customer service by efficiently and accurately dealing with all guest transactions.
• Use of proper telephone etiquette, adhering to Front Office Standards, answering all calls in a timely and professional manner.
• Acknowledge all customers that enter the lobby area and greets guests first.
• Promote good will by being courteous, friendly, professional and helpful to guests and co-workers.
• Take reservations as promptly and efficiently as possible with the knowledge that phone reservations take priority over all other forms of sales and customer service inquiries.
• Applies the appropriate rate in accordance with the Front Desk SOPs.
• Processes payments for all prepaid and third-party booking rates
• Strong knowledge and use of Monte Carlo Inns Front Desk Procedures Manual.
• Update Diamond Reward Member upgrades as required, block rooms, print labels and prepare key packets.
• Check for special request, meal vouchers and prepare key packets if required.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
• Issue, control and release guest safe-deposit boxes.
• Have a strong knowledge of hotel promotions and specials.
• Have a strong knowledge of fire and health and safety procedures.
• Have a strong knowledge of conflict resolution procedures and provide detailed reports on incidents during the shift.
• Maintain proper attendance.
• All other duties as assigned.

Additional Skills and Requirement

• Required to work flexible hours including weekends and holidays.
• Must be able to stand for extended periods of time.
• Passionate about customer care.
• Excellent interpersonal and communication skills (written and verbal).
• Attention to detail.
• High Standards.
• Winning mindset.
• Leadership.
• Team player.
• Ability to multi-task and prioritize competing demands.

Experience and Requirements:

• A minimum of 2 years guest services related experience in a related industry.
• Previous hotel experience would be considered a strong asset.
• Bilingual would be considered a strong asset.

Education:

Hospitality/Tourism/Business degree would be considered a strong asset.


Job Types:
Full-time, Permanent


Salary:
From $18.00 per hour


Benefits:

• Dental care
• Extended health care
• Onsite parking

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Night shift

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Yes, must be fully vaccinated.


Work Location:
One location