Ltl Freight Sales Specialist - Calgary, Canada - Pro-Formance Intermodal Inc.
3 days ago
Description
Pro-formance Intermodel Inc is an Alberta based company with our head office being in the beautiful city of Calgary. We aim to be the best and most reliable trucking companies in Canada.Requirements:
- Setting reminders to call carriers for load updates and document in the system
- Schedule and track appointments for carriers to arrive at the shipper or receiver location. Reschedule when necessary.
- Develop delivery routes and maintain contact with drivers throughout the day.
- Effectively, efficiently, and concisely communicate with customers and operations in a teamoriented environment in order to cover customer loads. Share responsibilities for any customer loads that occur after regular working hours.
- Provide exemplary customer service even when faced with disgruntled carriers.
- Onboard new carriers, develop preexisting carrier relationships, offboard carriers when necessary.
- Familiarity with Common Carrier tariffs, accessorial charges, FAKs, freight classes, and NMFCs.
- Collaborate with management to modify daily routes to accommodate the needs of customers.
- Cultivate strong relationships with drivers and customers.
- Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries.
- Develop lane backhaul solutions.
- Perform freight services according to company and government regulations.
- Plan and coordinate pickup and delivery schedules.
- Track and report shipment status to customers.
- Respond to customer concerns and queries professionally.
- Negotiate contracts and pricing agreements with shippers.
- Ensure that freight paperwork is completed and approved before transportation.
- Maintain the integrity of data in the system of record (Transportation Management System) Navigator_._
- Ensure Freight Tracer and Navigator are utilized per the company KPI goals.
- Communicate with the sales team to ensure customer needs and requirements.
- Ensure all DOT regulations and laws are adhered to.
- Perform various customer service duties when clients/carriers call in.
Job Types:
Full-time, Permanent
Salary:
$45,000.00-$55,000.00 per year
Benefits:
- Dental care
- Extended health care
- Vision care
Schedule:
- Monday to Friday
- Weekend availability
COVID-19 considerations:
Personal protective equipment provided or required
Temperature screenings
Social distancing guidelines in place
Virtual meetings
Sanitizing, disinfecting, or cleaning procedures in place
Experience:
- LTL
Work Location:
One location
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