Specialist, Patient Care - Mississauga, Ontario
1 month ago
+ Responsibilities:
Single point of contact for patients enrolled in the support program and prescribing physician if applicable Conducts welcome calls to gather relevant information introduces patients to the support program and obtains patient consent as required Informs the patient about all program offerings – for example case management support reimbursement support self-injection training prescription coordination ongoing compliance Maintains an expert level of knowledge of reimbursement mechanisms in the public and private arenas specifically within assigned territory Acts as a patient advocate exploring all options for funding of medications determines coverage details develops/maintains complete accurate documentation required to facilitate a successful outcome of the reimbursement process Administers financial means tests manages all aspects of financial assistance within the program as applicable Ensures coordination of program services to patients in an effective manner resulting in prompt continued access to therapy including self-injection training Works collaboratively with Program Management other Patient Care Specialists Field Case Manager/Case Manager (program dependent) address patients concerns or needs escalations interrupting the patient journey Contact clients periodically confirm adherence coordinate delivery medications including date time Report adverse Events Product Technical complaints immediately possible upon becoming aware event current policies procedures + Benefits: Competitive salaries great benefit package Shoppers Drug Mart discount Goodlife gym discount RRSP/Pension plans Employee share ownership plan professional training development many more perks
Job description
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