Technical Services Representative - Thunder Bay, Canada - Equifax

Equifax

Verified Company

Thunder Bay, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Not a remote position.

Hybrid schedule:
Work-from-home Mondays/Fridays, in-office Tuesday/Wednesday/Thursday

Pay:45k-50k CAN

The Technical Support Representative is a critical part of the Equifax team as they are responsible for providing technical support to internal and external clients by researching and answering questions and troubleshooting problems with system configuration issues.

What you'll do:

Part of a team responsible for client implementations and technical support
Accountable for system configuration according to client specifications
Provide answers to internal clients by identifying problems, researching answers, and guiding client through corrective steps
Load client data and complete integration testing
Troubleshoot client issues related to data or system configuration
Communicate accurate estimates for assigned tasks
Meet or exceed project deadlines

What experience you need:

3 years of customer service experience
Ability to analyze and improve business objectives through appropriate technology and/or process improvements
Proficient in Microsoft Office

What could set you apart:

Computer Science diploma or degree or equivalent.
Database management experience
Knowledge on secure file transfer protocol (SFTP)
Understanding of file encryption
Strong background in Microsoft Excel

We offer comprehensive compensation and healthcare packages, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.