Technical Support Representative - Toronto, Canada - IBM

IBM

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Introduction

A Technical Support Representatives at IBM is a front-line position supporting our products and making sure they are at their best for our customers.

With over 100 years in technology, IBM has built a strong reputation of quality service and this role ensures we continue to deliver on that promise.

If you enjoy helping people with technical issue, you'll love your career at IBM.

Your Role and Responsibilities

Providing technical support to Taos clients, including problem determination, resolution, and escalation as needed
Proactively managing high severity and priority incidents from identification to resolution
Collaborating with other internal/external IT resources to identify problems and restore services
Performing security administration functions for user access, data access, and remote access
Issuing timely, accurate, and professional companywide notification regarding incidents impacting the user community
Documenting all incidents, outages, status, and resolutions in accordance with IT Service Desk procedures
Proactively utilizing IT resources to remain current with technology used in the company IT environment
Completing other duties or tasks as assigned

Required Technical and Professional Expertise

At least 1 year of experience in an IT Helpdesk environment or relevant work experience
At least 1 year of experience in IT support for REMOTE users
Associate degree or technical school specializing in Information Technology (comparable combination of experience and high school diploma/equivalent also considered)
Experience using Active Directory to setup new/manage existing users.
Must be able to create and manage distribution lists
REQUIRED:
Experience setting up, managing, troubleshooting & supporting O365
REQUIRED:
Experience in installing / configuring / mapping network drives & printers
REQUIRED:
Experience in troubleshooting VPN connection for REMOTE users
REQUIRED:
Strong Communication skills in English
REQUIRED:
Availability to work various shifts as requested or scheduled (may include weekends, evenings, and holidays)

Preferred Technical and Professional Expertise

CompTIA A+ Hardware/Software Certification a plus

About Business Unit
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation.

With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world.

Our people are focused on accelerating our clients' businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company.

They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers.

The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.

About IBM

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain.

Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location Statement
Must have the ability to work in Canada without sponsorship.

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive c