Performance Manager - Toronto, Canada - Hydro One Networks Inc

Hydro One Networks Inc

Verified Company

Toronto, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

49357 -
Toronto -
Regular -**Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.4 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we're focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It's an exciting time to join the team at Hydro One

Job Function:

Supervise staff, support the Manager # Performance Analysis and be accountable for developing and implementing the Hydro One transmission and/or distribution performance measurements by identifying, analyzing, developing and recommending methodologies/tools, processes and strategies to maintain asset and business management performance and practices at the leading edge, while providing effective assessments, evaluations of gaps which exist between current and best practices, performance indices and analyses, thus positioning the Hydro One to achieve its asset and business management objectives. Support the Manager # Performance Analysis in providing leadership to the Hydro One business in all areas of performance measurement, analysis, reporting and benchmarking for transmission and/or distribution. Evaluate the performance of the transmission and distribution businesses and address gaps or opportunities through benchmarking and analysis.

Job Description:

Supervise staff involved in Transmission performance analysis. Plan, schedule, organize and assign work to ensure that quality and accuracy of work are maintained and on schedule. Provide advice, guidance and direction to staff in the resolution of work related problems, as well provide clear expectations and performance measures. Provide leadership through demonstration and response to staff requirements to achieve targets, plans, strategies and quality objectives to deliver service levels. Make effective recommendations on human resource issues, including career counselling, hiring, discharge, discipline and resolving work performance problems.
Recommend strategic direction for measuring and reporting Transmission System performance consistent with benchmarking findings and industry best practices. Review and redirect strategic plan for performance shareholder(s) and regulator. Develop/implement the extent/type of performance assessment Hydro One requires to meet its strategic objectives; including benchmarking/best practices, operational performance measures, customer satisfaction, root cause analysis, etc.
Provide strategic support to Regulatory Affairs, and ensure performance measures are congruent with regulator strategies and submissions.
Develop and implement an overall communication and reporting strategy framework, infrastructure and databases for meaningful reporting of information. Advise business units on "breaking news" regarding Transmission performance management methodologies and practices, and relevant industry, regulatory, business and government developments.
Establish (collaboratively with Hydro One) performance measures in each key performance area (eg: regulatory standards, customer commitments, operations, organizational strength and business excellence) that are aligned with the Hydro One's strategy and appropriate Corporate performance pay plans and provide expert advice to Human Resources related to performance measures.
Provide a recognized centre of excellence that provides advice on performance and external comparison issues, including being the primary source for external comparisons in development of Prospectus.
Work closely and continually with all parts of Hydro One to establish necessary performance tracking, reporting, benchmarking, and information systems; assess performance; and drive improvement; creating a performance infrastructure and culture.
Deal frequently with other utilities in Canada and the United States, customer associations (eg: AMPCO), industry associations (ex: Electricity Canada, EPRI), and standards authorities (NPCC, NERC) to discuss effects of performance changes or trends; to develop complementary Network Management performance policies and strategies; and to influence and persuade external entities to adopt positions that are consistent with the company#s interests and benefits.
Carry out performance measurement, analysis and reporting with specific focus in the transmission and/or distribution business area.
Design and implement Performance processes, tools, and systems necessary to increase the rate and speeds with which improved performance measurement practices are adopted into Hydro One's businesses. Assess the effectiveness of performance management in Hydro One and make recommendations to management on necessary changes to the overall performance management process. Us