Insurance Customer Representative - Markham, Canada - Recrute Action Inc.

Description

Call Center Representative (Billing)

Are you looking for a stimulating and dynamic job? Would you like to be part of a team that believes in your potential and part of a great company that will help you advance in your career? This is the job for you We are currently looking for a Call Center Representative for one of our clients in the insurance industry.

What is in it for you:

Hourly salary of $19.15.
5-month contract.
Full-time: 37.50 hours per week.
Rotation schedule (on weekdays): between 8 am and 8 pm.
Hybrid work: Core shifts are based on tenure and business needs.
Training duration: 2 weeks duration (on-site).
Opportunity to work in a dynamic and professional environment.
Join a passionate and inclusive team of professionals.

Responsibilities:

Provide "first-in-class" service to our customers/brokers by supporting billing telephone inquiries in a professional, timely, and courteous manner
Investigate and resolve discrepancies in collaboration with our brokers and underwriters on billing-related matters.
Act as Company Ambassadors by providing accurate and efficient triage to the appropriate team for further assistance to inbound insurance/claims inquiring customers.
Communicate clearly, effectively, and empathetically with customers through telephony and electronic means such as email, resolving issues, and describing various programs/services available to our customers.
Interpret and identify the customer's needs and respond appropriately and professionally.
Systematically obtain relevant information to provide seamless interaction with our customers when supporting their inquiries.
Take ownership of customer relations through dedicated service and commitment to follow-through.
Handle a minimum of 70+ calls per day.

What you will need to succeed:

Customer service experience in a similar role.
1-2 years of experience in a contact center environment.
Excellent communication skills.
Excellent telephone etiquette.
Proficiency in French (spoken and written) is an asset.

Why Recruit Action?

Recruit Action (agency permit: AP-) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

# AVICJP

Job Types: Full-time, Fixed term contract
Contract length: 5 months

Benefits:
Flexible schedule
Work from home
Schedule:
8 hour shift
Day shift
Evening shift
Monday to Friday
Morning shift
No weekends

Application question(s):
This is a Hybrid position, are you able to commute to the Markham office 2 days per week?
Are you able to work 8-hour shifts Monday to Friday between 8 am and 8 pm?
Do you speak French? (Asset)

Education:
DCS / DEC (required)

Experience:
Call center: 2 years (required)
Billing inquiries: 1 year (preferred)
Insurance Industry: 1 year (required)

Work Location: Hybrid remote in Markham, ON L6G 0G1